Account Manager, Commercial

<div class="content-intro"><p>At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.</p> <p>We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.</p> <p>To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.</p> <p>Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.</p> <p>If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.</p></div><p><strong>WHAT WE’RE LOOKING FOR</strong></p> <p>As part of the Braze Account Management Team, you will be the commercial owner of a portfolio of Braze’s growth customers, ensuring they are maximizing value through the use of our technology. This is an opportunity to bring your skills as a consultant, business analyst, project manager, and sales professional to work with leading brands and expand your knowledge of multi-channel consumer engagement, mobile marketing automation, APIs, and analytics.</p> <p>The ideal candidate will have at least 3 years experience renewing and expanding existing SaaS solutions contracts to clients in a variety of different verticals where typical deal size ranges from $25k - $500k/year. Ideally, your product sales experience focuses on selling email, analytics, CRM, marketing automation, and/or content marketing solutions. Prior experience should include collaboration with Customer Success and Marketing/Sales Enablement teams, including input into the lead generation process.</p> <p><strong>WHAT YOU'LL DO</strong></p> <ul> <li>Own the commercial relationship, empowering Braze utilization and value, resulting in achieving upsell and renewals targets</li> <li>Acquire and maintain best-in-class product knowledge and industry trends</li> <li>Proactively analyze customer product usage and identify growth opportunities</li> <li>Effectively communicate customer feedback to the Braze product team</li> <li>Cross-department collaboration, including but not limited to Success, Sales, Product, Legal, and Marketing</li> <li>Coordinate resources to drive feature adoption</li> <li>Work