Director of Key Account Management

At LegitScript, we are passionate about making the internet and payment ecosystems safer and more transparent. We help companies of all sizes keep their services legal and safe for consumers. To do this, LegitScript combines big data with the world’s leading team of experts skilled in highly regulated and complex sectors, including transaction laundering detection, pharmaceuticals, online gambling, and more.

The result? Unmatched accuracy and deep risk analysis that identifies which commercial entities play by the rules, and which do not. Our diverse industry partnerships provide unique insights that keep businesses and governments at the forefront of emerging trends. That’s why LegitScript is trusted by the world's largest search engines, internet platforms, payment companies, and regulatory agencies.

We are seeking an experienced and strategic Director of Key Account Management to lead our team of Key Account Managers and drive revenue growth across our most important client relationships. This individual will be responsible for developing and maintaining key client partnerships, providing leadership to ensure clients receive the highest level of service, and collaborating across teams to drive account growth, client satisfaction, and business expansion. The ideal candidate will have a proven track record in key account management and a deep understanding of the value of nurturing client relationships to achieve long-term growth and strategic partnerships.

What You'll Do:

• Team Leadership and Management
• • Lead and manage a team of Key Account Managers, providing coaching, guidance, and support to ensure effective performance and professional growth.
  • Set short- and long-term goals for the Key Account Management team, aligning with the company’s revenue objectives and growth strategy.
  • Monitor and evaluate team performance, identifying challenges, providing feedback, and implementing strategies to optimize productivity.
• Client Relationship Management:
• • Guide the team to act as the main point of contact for key accounts, ensuring strong, long-term client relationships and partnerships.
  • Support Key Account Managers in understanding client goals, industry challenges, and trends, enabling them to offer relevant and value-added solutions.
  • Facilitate regular executive-level meetings with key clients to assess satisfaction, strengthen relationships, and identify opportunities for growth.
• Account Growth and Expansion:
• • Oversee the development and execution of account strategies to achieve revenue targets and growth objectives for key accounts.
  • Identify and prioritize cross-sell and upsell opportunities, collaborating with sales and other teams to expand the product or service portfolio for key accounts.
  • Drive a culture of customer-centricity, ensuring Key Account Managers proactively uncover opportunities for value creation.
• Client Success and Service Excellence:
• • Work closely with the Customer Success and Product teams to ensure that products or services are delivered successfully, meeting or exceeding client expectations.
  • Serve as a point of escalation for critical client issues, ensuring that all matters are resolved swiftly and effectively.
  • Drive initiatives to improve customer satisfaction and retention across all key accounts, with a strong focus on maximizing client engagement.
• Negotiation and Contract Management:
• • Lead contract negotiations for key clients, ensuring agreements are mutually beneficial and align with company goals.
  • Oversee the renewal process, ensuring contracts are renewed in a timely manner and client needs are met throughout negotiations.
• Reporting and Forecasting:
• • Support Key Account Managers in developing and maintaining comprehensive account plans, providing regular reports to senior management on key account performance.
  • Lead revenue forecasting efforts for key accounts, using data-driven insights to inform strategic decision-making.
    

What You'll Bring:

• 10+ years of experience in Account Management, Sales, or Customer Success, with 5+ years in a lea