Client Manager

SGK is a global brand experience company. From idea to implementation, we deliver brand solutions that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value.  SGK is a Matthews International company. 
 

POSITION SUMMARY

We are looking for an integrated Client Manager to join our Brand Experience team. You will have experience in business brands, content marketing and program development/activation as well as exceptional client handling skills and a passion for design, digital solutions, events, comms, innovation, and trends.

 

The role will be responsible for managing a range of mid-level clients across the B2B and B2C portfolio, managing the process closely from initial briefing through to end delivery. As a brand design agency, we deliver connected brand experiences, so the successful candidate will manage integrated campaigns and clients as well as standalone print or digital projects.

JOB RESPONSIBILITIES

• You will serve as the main day-to-day contact on current projects for clients, suppliers, external partners, and the Account team, so a confident attitude and polished communication skills are necessary to promote the agency’s ideas and benefits
• Ensure best-in-class account handling and relationship development through inspiring and delighting clients with added value ideas and services
• Equally motivated working autonomously and as part of a team, this role will see you become a key client contact and an integral part of wider agency projects. The agency will depend on you to represent your accounts’ direction and express a clear strategy so you will be driven, ambitious and able to represent the agency independently
• Work to best support SGK’s core values and behaviors: be passionate, be creative, be collaborative, be sociable, be heard
• Build knowledge and ability across the business to broaden skillsets and widen involvement in key accounts
• Working alongside the client management, project management and creative teams, advising and creating innovative, data-driven campaigns, content and collateral to improve brand performance
• Manage and deliver multiple projects for various accounts to agreed scope, timings, budget, and quality
• Work with internal teams to define project scope, resource requirements and cost estimates for projects
• Working closely with the client to assist in brief writing, project planning to achieve their technical and business requirements and then moving on to define and deliver appropriate solutions
• Everything must be communicated – ensure that all proposals, documentation, estimates, briefs, scopes and presentations are of the highest possible standard
• Be positive and a force for good in the team – even when faced with difficult problems. Be solutions focused
• Know when to delegate upwards and raise the alarm at the right time, to the right people when issues occur
• Be prepared to get involved in areas outside of your immediate team. This means sharing resources, helping on other accounts, taking part in pitches, or managing any other internal initiatives if required
• Support SGK’s revenue and profitability efforts by managing efficient, accurate, and timely coordination of the assigned client and project activities; Participate in meeting of volume and revenue targets for each account
• Understands and recommends solutions for business-related issues and situations and generate specific plans that achieve objectives

QUALIFICATIONS / REQUIREMENTS

• Bachelor’s Degree in Sales, Marketing or related field
• 4+ years previous account management experience in a Creative Design Agency, Market Research firm or similar consulting environment; or equivalent combination of education and experience
• Prior managerial/supervisory experience preferred
• Occasional travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency MS Office Suite, Outlook & Internet applications
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills 
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
• Solid understanding and application of mathematical concepts
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and senior management
• Self-motivated with critical attention to detail, deadlines and repo