Jobs and Careers

Director, Delivery - NoAM

Remote, North AmericaRemotefull_timeVerifiedPosted 13 Aug 2026

About the role

About Valiantys

Valiantys helps organizations transform how work gets done across the enterprise, leading with transformation consulting, enterprise service management (ESM), and engineering productivity. By combining deep process expertise with modern collaboration, automation, and value stream practices, Valiantys enables business, IT, and product teams to design connected, efficient, and human-centered ways of working. With a strong focus on the modern workforce, the company helps customers reimagine service delivery beyond IT, streamline cross-functional workflows, and improve flow and throughput for engineering teams. For more information, visit https://valiantys.com.

Job Summary

The Director, Delivery - NOAM leads delivery operations across project-based engagements and managed services, ensuring consistent execution, high-quality outcomes, and a strong client experience. The role provides leadership across a multi-level organization of Associate Consultants, Consultants, and Managers, aligning delivery practices, solution quality, operational standards, and service performance across the region.

The Director works across all Sales and Delivery functions to ensure a scalable, repeatable Delivery approach that weaves transformation objectives into executable delivery plans, measurable outcomes, and continuous value. The role also embeds AI-enabled capabilities across delivery workflows, managed services operations, and solution implementation to improve efficiency, consistency, scalability, and decision-making.

What You’ll Be Working On

Delivery Leadership & Operational Oversight

Oversee delivery across project-based implementations and ongoing managed services engagements

Maintain visibility across project pipelines, support queues, service activity, delivery readiness, execution, and portfolio risk

Ensure consistent delivery practices, documentation, governance, and outputs across teams and engagements

Guide team members throughout delivery to maintain alignment with client expectations, delivery standards, and implementation best practices

Lead executive-level client escalations and engagement recovery, establishing clear ownership, corrective plans, decision pathways, and communication while balancing delivery, relationship, and commercial considerations

Review client feedback and engagement performance, identify improvement opportunities, and drive action to strengthen delivery outcomes

Transformation (Tx) Leadership & Advisory

Embed Transformation (Tx) practices within delivery execution and the engagement lifecycle

Connect client strategy, operating-model needs, capabilities, and technology execution to practical delivery plans and measurable outcomes

Partner with Transformation, Engagement, Sales, and technical leaders to identify and shape Tx opportunities within new and existing client engagements

Participate in senior client discovery and transformation-framing conversations to clarify target outcomes, roadmaps, governance, and measures of success

Ensure transformation recommendations translate into executable delivery and that insights from delivery inform the client's evolving transformation roadmap