Lead Developer Support Specialist

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Lead Developer Support Specialist

ABOUT FIREWALK STUDIOS

Firewalk Studios is dedicated to creating unforgettable multiplayer experiences that capture the joy of playing together. We believe in the power of multiplayer and want to delight players with worlds that spark imagination and forge connection through immersive gameplay, artistry, and heartfelt characters. We are currently working on an original multiplayer game as part of Sony Interactive Entertainment.

Creating worlds that ignite imagination and connection takes a collaborative team. Firewalk is building a world-class, next-generation game studio with a focus on a more sustainable approach to game development. For us, setting a high-quality bar, creating something extraordinary, and treating each other with trust and respect go hand-in-hand

THE ROLE

Firewalk Studios is looking for a Lead Developer Support Specialist who is interested in applying their skills to help bring exceptional entertainment to millions of players. As our Lead Developer Support Specialist, you will be responsible for you and your team actively working with one or more disciplines in a support role to ensure they are running efficiently. You will handle a combination of content creation, bug fixing, production support, testing, and cross team communication with the goal of keeping teams healthy, functional, and transparent to the rest of the studio.

WHO YOU ARE

• Care deeply about creating and fostering healthy and strong teams
• Understand the importance of empathy and emotional intelligence in the workplace
• Able to move between long range thinking and day to day issues
• Excited about learning and growing your skillset
• Ready to jump in and start problem solving across multiple disciplines
• You find time to play video games & empathize deeply with our players, because you are a gamer at heart.

WHAT YOUR DAY MIGHT LOOK LIKE

• Working with Production Director and Leads creating plans to improve our release process.
• Driving Release close out with Production, prioritize needed fixes and track overall build health
• Oversee the coordination with QA to ensure efficient embedded test support.
• Reviewing the Roadmap and P4 check ins to help communicate and coordinating testing of features
• Reviewing test plans and test cases with Production, feature teams and QA
• Ensuring the build process is working daily and drive for any fixes that are needed
• Working with QA to identify and solve build failures and configuration issues
• Owning test coordination of our playtests and improving on that process.
• Overseeing support of our development teams in the game engine with bug fixes and/or low-level content set up needs.
• Bridging communication gaps between departments, especially between QA, Production and their embedded team/s.
• Reporting risks to overall build and engine health
• Helping with Jira hygiene and bug database management and reporting
• Advocating broadly to plan development support strategies
• Owning upcoming build needs for Usability, demos and other build management for distribution to the team and other partners
• Owning the testing of large engine updates and feature roll outs
• Training and mentoring QA on more in-depth testing methodology
• Managing and mentoring your team

QUALIFICATIONS

• Proficient in Jira or equivalent task and bug tracking system
• Strong communication skills to collaborate across disciplines.
• Experience testing throughout the development lifecycle in software or multiple AAA games
• Ability to analyze technical workflows, identify inefficiencies in testing process and suggest improvements to the developers.

• Experience working cross discipline to help solve problems
• Demonstrable ability to have important conversations and reach good outcomes for all parties involved
• Experience owning accountability and responsibilities with a team and working with them when t