[ITSM Automation Specialist (Information Systems Specialist 5]

Initial Posting Date:

09/26/2025

Application Deadline:

10/10/2025

Agency:

Oregon Health Authority

Salary Range:

$5,638 - $8,525

Position Type:

Employee

Position Title:

[ITSM Automation Specialist (Information Systems Specialist 5]

Job Description:

Opportunity Awaits, Apply Today!  - [ITSM Automation Specialist/Information Systems Specialist 5]

We are seeking a highly skilled ITSM Automation Specialist to design, implement, and maintain automated workflows within our IT Service Management (ITSM) platform, with a strong focus on service catalog products. This role will partner with business users, service owners, and technical teams to ensure our service catalog delivers intuitive, efficient, and compliant solutions that improve end-user experience and operational efficiency. This position will use web development techniques to create value for business units by reducing the amount of manual work needed to accomplish tasks.

For a full review of the position description, please click here.

If this opportunity aligns with your strengths, background, and commitment to fostering inclusivity, we encourage you to apply! At the Oregon Health Authority (OHA), we value diversity and encourage applicants from all backgrounds and experiences to help us build a stronger, more equitable future for all.

What We Are Looking For

Minimum Qualifications: These qualifications must be visible in your application for consideration.

MINIMUM QUALIFICATIONS: Information Systems Specialist 5

(a) Four (4) years of information systems experience in:

JavaScript, PowerShell, or other programmatic languages

COTS-based product administration, development, and design with preference on ITSM tools Customer service and product presentation General I.T. roles and experiences

OR

(b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field;
AND
two (2) years of information systems experience in:
JavaScript, PowerShell, or other programmatic languages

COTS-based product administration, development, and design with preference on ITSM tools Customer service and product presentation General I.T. roles and experiences.

OR

(c) A Bachelor's degree in Information Technology, Computer Science, or related field may substitute for all of the above.

Desired Attributes: The following are skills and lived experiences that we have identified as key to success in this role at OHA. These are the attributes we are looking for in our top candidate. If you possess any of these, please let us know in your application.

• Strong ITSM Process Knowledge – Deep understanding of ITIL principles, especially service catalog, request fulfillment, and incident/change processes.
• Automation Expertise – Experience designing and implementing workflow automations, integrations, and orchestration across ITSM platforms or other COTS based products.
• Technical Proficiency – Skilled in scripting (e.g., JavaScript, PowerShell) and familiarity with APIs, REST, and system integrations.
• Analytical & Problem-Solving Skills –