Team Manager, Operations - South Coast Plaza

POSITION OVERVIEW

 

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

 

The Team Manager, Operations will support the Director in leading, developing and supporting the sales, operations and merchandise team members to meet and/or exceed sales plans and elevate the Tiffany store experience. S/he will assume oversight for operations and merchandising when the Director is not present. The manager is responsible for ensuring adequate inventory is to ensure department sales goals can be met, and this individual will prepare and execute the annual inventory and quarterly audits. The manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach while ensuring unsurpassed customer service. S/he manages an efficient back of house and is a collaborates effectively with Sales leadership.

 

Sales

· Deepen the relationship with our clients to achieve sales plan and drive lifetime loyalty and spend.

· Manage and motivate the team to consistently achieve or exceed. monthly, quarterly and annual store sales plan.

· Drive client development activities among individual team members to cultivate new and existing clients.

· Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.

· Drive business through key product pillars.

 

Service

· Elevate in store experience consistently delivering memorable moments.

· Lead, model and coach based on TEI (Voice of Customer Survey) feedback and elevate the Tiffany Experience Index by keeping the survey questions in mind.

· Act as Guest Experience management presence on the sales floor, coaching the team on the Power of Blue selling ceremony and ensuring Tiffany client experience expectations are being delivered at all times.

· Optimize hospitality and store amenities to create unique experiences.

· Take action on VOC performance and client feedback to improve client service.

 

Operational Excellence

· Ensure exceptional operational support to drive sales and service.

· Manage efficient back of house and ensure consistency with established operational procedures.

· Identify and execute efficiencies and best practices.

· Ensure compliance with all internal control procedures.

· Partner with Market Operations Manager to reallocate resources to sales and clientelling through supporting key pillars.

 

Talent

· Elevate and hire talent to ensure a winning team and create a best in class service & selling organization.

· Partner with the Director to develop and execute a Talent Action Plan for each employee.

· Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.

· Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent.

 

Experience

Required:

· Minimum of 5 years of retail or luxury retail store management experience or relevant client related experience (e.g., hospitality).

· Proven track record in sales generation, managing the achievement of sales results.

· Flexibility to work non-traditional hours, including days, nights, weekends and holidays.

· Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.

· Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.

· Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).

· Must have authorization to work in the United States or in the country where the position is based

 

Desired:

· A college/university degree.

· Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We’re committed to creating a more inclusive jewelry industry that emp