Sr. Director, Site Reliability Engineering (SRE) and Employee Tech (Omaha, NE)

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Summary of the Job:

 

The Head of Site Reliability Engineering (SRE) and Employee Tech is responsible for ensuring the availability, resilience, and performance of all technology systems across FNBO. This leader will oversee enterprise-wide incident and change management processes, drive operational excellence, and lead the Command Center that manages major incidents. Additionally, this role owns the Employee Tech/Help Desk function, ensuring efficient and effective delivery of technology support services.

This position requires a strategic leader who can balance reliability, agility, and innovation in a highly regulated environment, while partnering closely with technology and business leaders to reduce risk and maximize uptime.

About This Role:

 

This role is on-site in Omaha, Nebraska. We are unable to sponsor at this time. No 3rd parties or agencies.

Site Reliability & Availability

• Lead the SRE function across all of FNBO to ensure high availability, reliability, and scalability of systems across the bank.
• Define and track service-level objectives (SLOs), service-level indicators (SLIs), and key performance metrics.
• Drive automation, observability, and resilience practices to proactively prevent outages.
• Oversee Dynatrace application and assist teams with their usage of it
• Monitor capacity and provide self-service capacity management tools and best practices for teams

Command Center & Incident Management

• Lead the Command Center and oversee response to major incidents, ensuring rapid resolution and effective communication with stakeholders.
• Own the enterprise incident management framework, ensuring consistent processes, clear roles, and timely root cause analysis.
• Provide executive-level reporting on incident trends, root causes, and remediation progress.
• Lead DR vision and exercise implementation

Change Management

• Own and evolve the bank’s technology change management processes, balancing risk with speed to enable innovation without compromising stability.
• Establish governance and controls to ensure compliance with regulatory and internal standards.
• Partner with engineering and operations teams to streamline safe and reliable deployments.

Help Desk & Employee Technology Support

• Lead the Help Desk function, ensuring high-quality technology support for all employees.
• Implement service desk best practices, self-service tools, and continuous improvements to employee experience.
• Monitor service levels and drive accountability for resolution times and customer satisfaction.
• Oversee employee tech and ensued reasonable service

Leadership & Strategy

• Lead the development and execution of a 1–3-year enterprise strategy for SRE, Command Center, Incident Management and Help Desk functions.
• Build, mentor, and lead high-performing teams and leaders across SRE, Command Center, Incident/Change Management, and Help Desk functions.
• Partner with technology leaders, risk teams, and business stakeholders to align reliability strategies with business priorities.
• Define and communicate a vision for operational resilience that positions the bank for long-term success.

The Ideal Candidate for This Role:

 

Qualifications

· 10+ years of progressive experience in software development, site reliability engineering, or infrastructure leadership roles.

· Proven track record of managing large-scale, mission-critical systems with high availability requirements.

· Strong background in incident and change management in highly regulated industries (financial services preferred).

· Deep understanding of monitoring, automation, cloud, and modern DevOps/SRE practices.

· Strong leadership, communication, and stakeholder management skills, including experience leading teams through high-pressure incidents.

· Bachelor’s degree in Computer Science, Information Systems, or related field or equivalent experience

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation:

 

Compensation range (base pay): $172,871.00-$293,881.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment