Supervisor - Training & Quality Assurance - BDC

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

The Supervisor of BDC Training and Quality Assurance plays a critical role in driving operational excellence across the Business Development Center (BDC). This position is responsible for overseeing quality assurance and training support for our BDC partners. 

Key Responsibilities: 

• Lead and manage the Quality Analyst & Training team, fostering development and performance excellence. 

• Provide significant input into the Learning and Development strategy and roadmap for BDC Sales and BDC Coordinators. 

• Deliver actionable recommendations through data analytics, opportunity planning, and process improvement initiatives. 

• Develop and execute training strategy to support existing employee base. 

• Proactively identify trends through Quality Assurance data to identify individual and departmental training needs. 

• Partner with Leadership to develop and deploy key training initiatives to support business needs. 

•  Seek to improve program offerings through the use of technology and new techniques for successful learning experiences 

• Manage workload of the Training & Quality Assurance team. 

• Actively facilitate VILTs (Virtual Instructor Led Trainings), complete Quality Assurance tasks, such as reconciliation. 

• Assists team with scheduling training sessions and building communication plans to increase attendance and compliance.  

• Perform other duties as assigned to support departmental and organizational objectives. 

Qualifications:

Education & Training 

• Bachelor’s degree in a related field or equivalent work experience. 

• Additional certifications or advanced education are a plus. 

• Proficiency in MS Office Suite (Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint). 

Experience 

• 2–3 years of leadership experience in training environment preferred. 

• Demonstrated ability to use data to drive process improvements and performance enhancements. 

• Strong understanding of Training Facilitation and/or Quality Assurance principles. 

• Experience managing cross-functional projects and vendor relationships. 

Skills & Competencies 

• Excellent organizational and time management skills with a