Player's Club Host

Essential Functions

• Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of providing exceptional service at all times
• Provide directions, assistance, and/or information necessary to ensure guest satisfaction
• Enroll guests in the Player’s Club and issue Player’s Club cards
• Provide Player’s Club support and service to club members and other casino visitors as assigned
• Participate in special casino promotions and create excitement for players
• Understand and comply with the Eye, Hi, Goodbye program
• Resolve guest disputes in accordance with authority or contact the reporting senior who may be able to solve the issue
• Monitor operation of all electronic gaming devices on the casino floor to ensure maximum guest satisfaction
• Ensure compliance with all applicable regulations, laws, internal policies/procedures, and control protocols
• Work effectively and cooperatively with team members and regulatory agency personnel
• Demonstrate an upbeat and outgoing demeanor while on the casino floor
• Ensure compliance with all casino and cash control policies, practices, and protocols
• Perform other related duties as may be assigned

• Understand and comply with the Eye, Hi, Goodbye program.
• Regular attendance is required.

• Due to the cyclical nature of the hospitality/casino industry, team members may be required to work varying schedules in order to meet the business needs of Apache Casino Hotel - days, evenings, graveyards, holidays and/or weekends.  We are busiest during weekends and holidays, events and peak seasons as they occur. There is a reasonable expectation you will be scheduled on duty and/or “on-call” during any of these times. 

Core Competencies

• Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulations
• Competency to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records
• Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members
• Aptitude to stay informed of current industry trends; learn and apply new concepts and demonstrate career self-reliance; identify areas of opportunity and set and monitor self-development goals
• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs
• Capability to remain open-minded and change opinion on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying team member and guest needs 
• Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise
• Maintain high standards despite pressing deadlines; produce accurate work product; test new methods thoroughly; reinforce excellence as a fundamental priority
• Capable of using tact, maintaining confidences,