Operations Coordinator, Home Hospital

Site: Mass General Brigham Home Care, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Join an innovative care model that brings hospital-level care directly into patients’ homes.

The Mass General Brigham Home Hospital program transforms acute care delivery. In the role of Operations Coordinator, you will support patient intake, arrange care logistics, and facilitate smooth communication across clinical and administrative groups. While this position is primarily administrative, there are times when you will meet with patients and families face-to-face and conduct telephonic outreach as part of the care coordination process.

This is an excellent opportunity for someone who thrives in a collaborative, fast-paced environment and is excited to help build the future of home-based care.

Schedule: 32 hours per week — Wednesday through Friday with every other weekend rotation, 10:00am - 6:30pm.

This role is primarily onsite at our Chelsea Home Hospital office, with flexibility required to travel to MGH and/or other Home Hospital sites as needed.
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About the Role
Collaborating with clinical nurses, providers, and the Business Operations Manager, the Operations Coordinator supports the daily functions of Home Hospital. Your role includes assisting patients and families with screening, consent, and enrollment. You will monitor admissions and referrals, manage supplies and equipment, and help maintain critical workflows to deliver quality care at home.

You will acquire a detailed understanding of the Home Hospital model and work independently onsite. You will also work alongside colleagues throughout the Mass General Brigham system.

 

Job Summary

Key Responsibilities
•Serve as a liaison across departments, teams, and external partners
•Coordinate patient screening, consent, enrollment, and transfer into the Home Hospital program
•Provide onsite operational support: manage supplies, equipment, scheduling, and day-of admission logistics
•Assist with arranging vendor services such as meal delivery, infusion services, or home health support
•Conduct face-to-face interactions and telephonic outreach with patients and families
-Track and report daily census and other operational metrics
•Conduct safety and criteria screenings and assist with patient consenting
•Support compliance with regulatory, quality, and patient safety standards
•Maintain supply levels, organize materials, and build supply kits for admission
•Collaborate with administrative managers across Home Hospital sites
•Assist with onboarding and provide general administrative support as assigned

 

Qualifications

Qualifications

• Required: High school diploma or equivalent
• Preferred: Associate’s degree (experience can be accepted in lieu of degree)
• Experience: 2–3 years in an administrative or operational support role, ideally in healthcare
• Knowledge of hospital operations and regulatory requirements is a plus
• Knowledge of EPIC is a plus

 

Additional Job Details (if applicable)

Why Join Us?

As a foundational member of our Home Hospital operations team, you will help build the future of home-based acute care. You’ll work with an encouraging team, learn an innovative care model, and contribute directly to improving patient experience and outcomes.

Please note, Home Hospital is a 7 day per week operation and delivering care days, evenings, weekends, and holidays. This role may require local travel to other Mass General Brigham sites during orientation (for training/precepting purposes) or during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes).

 

Remote Type

Onsite

 

Work Location

70 Everett Avenue

 

Scheduled Weekly Hours

32

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$19.81 - $28.30/Hourly

 

Grade

4

 

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