Technical Product Support Representative

Company Description:

 

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

 

Responsibilities

 

• Primary resource to investigate, troubleshoot, and resolve technical product issues. 
• Support requests typically come via phone or email from field service technicians once he/she has exhausted all local resources.
• Must have thorough understanding of electrical, hydraulic, and mechanical systems, and overall product knowledge. 
• Documentation of all Requests is required.
• Assist with reviewing, performing necessary calculations, and dispositioning of product modification requests from Dealer Network.
• Collaborate with other departments on technical support requests.  Requests may come from Engineering, Technical Communications, Warranty, Parts, and other departments.
• At direction of department managers, complete any special projects, which may include product and component ID training, research, data analysis etc. 
• When required, direct or assist with complex troubleshooting issues by making on-site visits at customer locations.

   

Qualifications

• 2-4 years related experience
• High school diploma or equivalent

 

 

 

 

Work Authorization:

 

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

 

Compensation and Benefits:

 

Crown offers an excellent wage and benefits package for full-time employees.  Current benefits being offered include:

• Competitive Wages.  The anticipated starting pay range for the position is $$ to $$, but is commensurate with skills and related experience,
• Health/Dental/Vision/Prescription Drug Plan with a company contribution to each,
• Health Savings Accounts and Flexible Spending Accounts,
• 401K Retirement Savings Plan:  Crown matches 100% of the first 4% of your eligible pay you contribute to the plan.  You are always 100% vested in the company matching contributions.  
• Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings,
• Paid Parental Leave
• 9 Paid Holidays,
• Paid Vacation accrued at a rate based on length of service and position,
• Paid Sick Leave,
• Birthday Pay for Non-Exempt employees,
• Tuition Reimbursement up to $5,250 per calendar year,
• and much more.

 

EO/AA Employer Minorities/Females/Protected Veterans/Disabled

 

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including California AB-1008 “Ban the Box”, San Francisco’s Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.