Website Services Senior Project Manager

<p><strong>Position Snapshot</strong></p> <p><span> </span> <span>Location: Braga/Lisbon (Portugal)</span><span> </span></p> <p><span>Company: Nestlé Business Services (NBS)</span><span> </span></p> <p><span>Full-time/Hybrid Work – 2 days per week at the office (aligned with our current Policy)</span></p> <p><span>Fluent in English<br/></span></p> <p> </p> <p><strong>About us </strong></p> <p> Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital &amp; Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world. </p> <p>We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. </p> <p><strong>If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!  </strong></p> <p><strong>At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position. </strong></p> <p><br/><br/><strong>Position Summary</strong></p> <p>The <strong>Website Services Senior Project Manager</strong> manages and supports digital program for Nestlé businesses and/or markets to ensure that the goals of the digital program are accomplished. The Website Project Manager is the main interface between the Business, the markets, the agencies (creative, UX, SEO, technical...), the Nestlé IT and the Integrated Marketing Services (IMS) Website &amp; D2C Service operation team. The Website Project Manager takes ownership of the websites success and act as an extension of the business team.</p> <p><br/><strong>A day in the life of...</strong></p> <p>- Project Management: Manage optimization projects/initiatives across websites in scope by understanding business needs, ensuring implementation (by NGBS Website Optimization Service team or external partner) and reporting on project status and results.<br/>- Website new features: Ensure needs are properly understood by implementation partner (agency or internal) - Website new features:  Ensure partner creates and run proper tests (incl. functional tests)<br/>- Website new features:  Build and deliver training to markets on newly build feature- Coordinate business requests with other Website Optimization services resources (Content, SEO, Analytics)<br/>- Monitoring and analysis of KPIs, present actionable insights to business<br/>- Create and maintain Standard Operating Procedures and documentation<br/>- Organize team ways of working (meet targets and goals, provide FTR solutions, follow estimates and deadlines)<br/><br/><br/><strong>What will make you successful<br/></strong>- Excellent speaking, writing and editing skills in English<br/>- Hands-on experience with Website project management with multiple stakeholders (at least 3 years) - Meeting deliverable requirements, service level agreements and specific targets<br/>- Excellent communication skills (team collaboration, call, chat, email, tickets, etc.) with excellent response times<br/>- Able to manage both speed and quality<br/>- Hands on experience with Content Management Systems (preferably Drupal 7 and 8), SEO and analytic tools (at least 3 years)<br/>- Solid understanding of analytics and content optimization concepts and tools (Google marketing Platform, Google Optimize)<br/>- Solid understanding of SEO concepts and tools (ideally BrightEdge, DeepCrawl…)<br/>- Solid understanding of user experience optimization concepts and tools (SessionCam, Usabilla)<br/>- Familiarity with benchmarking tools (ideally SimilarWeb)<br/>- Ability to work with ticketing and workflow tool<br/>- Experience working in a corporate and multi-cultural environment<br/>- At least 1 year experience managing (overseeing) a team from Project Lead perspective</p> <p>  </p> <p><strong>What we offer  </strong></p> <p>  Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:  </p> <ul> <li> <p>Development of expertise in Nestlé’s Shared Services Business </p> </li> </ul> <ul> <li> <p>Immersion in a culturally diverse team </p> </li> </ul> <ul> <li> <p>Local and international exposure </p> </li> </ul> <ul> <li> <p>Flexible working environment </p> </li> </ul> <ul> <li> <p>Engagement and wellbeing activities </p> </li> </ul> <ul> <li> <p>Competitive salary and annual bonus according to your performance </p> </li> </ul> <ul> <li> <p>Meal allowance card </p> </li> </ul> <ul> <li> <p>Flex Benefits - at NBS you can choose what benefits are