Clinical Delivery Manager

Twin Health 

At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin™ , a dynamic representation of each individual’s unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions. 

Working here  

Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what’s needed to create value for our customers and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built In's 2022 Best Places To Work Awards. In October 2021, Twin Health announced its Series C funding round of $155M, led by ICONIQ Growth, enabling us to scale services in the U.S. and globally, helping to solve the global chronic metabolic disease health crisis. We have recently announced broad and growing partnerships with premier employers, such as Blackstone and Berkshire Hathaway. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world!

Excited to join us and do your part in improving people’s health and happiness?

The Clinical Delivery Manager, will support external partner implementations and key internal innovation initiatives & product features deployments.  The department of Clinical Delivery Services, Management and Performance seeks optimal, efficient, effective and streamlined end-to-end workflows. This department is seen as the single point of day to day clinical operational contact working cross-functionally within Twin to:

• Engage collaborative team of healthcare professionals including health coaches, providers, nursing team, Clinical Operations leadership and other business operations and commercial teams on key initiatives impacting the delivery of care services to our members 
• Manage a disciplined, efficient and effective project management process to ensure the successful ongoing operations of Twin’s Clinical Delivery Services & Management  
• Coordinate with various work streams on the addition of new products, services, or technology to improve the clinical delivery & operations of our program
• Display strong interpersonal & collaboration skills to demonstrate successful interactions with clients and colleagues for the most efficient & optimal experience 
• Leverage data and qualitative feedback to coordinate with all departments within the company relating to innovation, performance and workflow process improvement
• Execute strategies and processes with Clinical Operations teams to improve workflow efficiencies, conversion rates and clinical outcomes resulting in delighted customers and satisfied partners 
• Thrive  in a fast-paced startup environment with a continuous improvement culture and excels in ambiguity of other job related duties 

Qualifications

• 5+ years experience successfully project managing and implementing experience (processes, people, technology) across a variety of partner types (Health Plans, Payers, Self-Insured Employers - all 3 a plus) with clinical operations as a core competency - eg. has worked across clinical teams of operators (RNs, coaches, providers) or in an integrated delivery system setting
• Ability to communicate and work across client organizations, engaging on a range of tactical and strategic issues, with senior executives as well as execution teams
• Exceptionally strong project management skills, with demonstrated organizational skills, high attention to detail and ability to balance between thoughtful planning and timely execution
• Ability to manage conflicting priorities and thrive in a fast-paced environment working under time constraints to manages all changes that come with a rapidly expanding organization in a high growth environment
• Proficiency with Google applications and with PM tools, such as Monday.com, and MS Project
• Can engage providers at all levels (CMOs, MDs, Medical Directors, Advanced Practitioners, care managers) and instill trust and inspire for transformation
• This remote opportunity is available to US based persons. 

Compensation and Benefits  

The compensation range for this position is $80,000-$90,000 annually. 

In addition, Twin has an ambitious vision to empower people to live healthier and happier lives