Phlebotomist/ UDT Processor

Description

SUMMARY OF RESPONSIBILITIES

The position of phlebotomist is responsible for efficiently and accurately preforming blood draws on patients.   

The position of UDT processor is responsible for monitoring and maintaining all components of the UDT process. 

ESSENTIAL FUNCTIONS

• Preparing patients before drawing blood.
• Take vitals
• Update medications
• Conduct pill counts
• Following all health and safety protocols and procedures to maintain sanitary work areas.
• Print PMPs (prescription monitoring)
• Ensure refill dates are correct for patients
• Ensuring imaging is transferred into new system before the patient’s appointment
• Accurately updating patient information in the database.
• Working with supervising physicians and following their directions.
• Pre-work for next days appointments
• Monitors next-day appointments to determine which patients are required to provide samples based on PTCOA’s UDT policy and uses the proper color-coding system to highlight which appointments in EMR require collection.
• Accurately completes UDT requisition form in the EMR for the screening UDT for each patient providing a sample. Ensures that the assigned provider electronically signs the requisition form.
•  Collects urine samples from patients, labels cups with correct patient data, attaches medication list, and prepares the samples for shipment. Alternatively, collects oral swab samples from patients undergoing dialysis, who are paraplegic, or otherwise cannot provide a UDT sample.
•  Ensures that samples are sent to the in-office toxicology lab on a daily basis using either the company courier or UPS. 
•  Processes and tracks samples for pick-up by third-party reference laboratories as needed.
• Maintains daily temperature log and quality control for CLIA waived Point of Care cups. Ensures that the results for the Point of Care Cups are correctly put into patient chart. 
• Complies with applicable laws and regulations, and company procedures and policies. 
• Purchases laboratory supplies, including cups, bags, and collectors, and maintains accurate inventory to forecast needs and prevent any supply-chain lapse, with ongoing monitoring of costs, availability of new or improved supply options, and awareness of current vendor arrangements.
• Maintains neat, clean, and orderly patient sample bathrooms at all times by refilling supplies and organizing the area as needed.
• Monitors PDMP for patient results at the end of each business day and prints and submits the following reports to the assigned providers: UDT reports, inconsistent UDT reports, and a summary report of all PDMP results with the inconsistencies highlighted.
• Preforms other duties as assigned.

Requirements

CORE COMPETENCIES

• Excellent oral and written communication skills
• High level of attention to detail
• Strong organization and time management skills
• Basic computer literacy and typing
• Patient Focused
• Record/report the need for service maintenance or repair of equipment and remove any faulty equipment from service.
• Maintains an obligation to report any errors or breaches and work collaboratively with other stakeholders to minimize and correct issues.
• Ability to prioritize and manage multiple tasks without direct supervision.
• Multi-tasking abilities, along with ability to work well under pressure, prioritize and meet tight deadlines.
• Must be able to work independently in a fast-paced environment and exhibit strong written and verbal communication skills.
• Strong customer service and prompt problem-solving skills including the ability to provide diligent, prompt, and courteous responses to user questions or computer/network issues.
• Consistently evaluate work completed and determine if further steps are needed to meet client expectations.
• Take initiative to do to redo inadequate or incomplete work, even if it is not yours.
• Ensure compliance with regulatory standards.
• Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
• Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of the company (education, organizing, housekeeping, assisting others).
• Organize job functions and work area to be able to effectively complete varied assignments within established time frames
• Consistently demonstrate ability to take the initiative to make decisions/choices without direct supervision.
• Adhere to administrative and departmental policies.
• Demonstrate regular attendance and timeliness.
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