C.H. Robinson is hiring a Principal Customs Entry Writer to drive accurate, timely customs entries and elevate team performance. In this role, you will submit compliant entries to CBP and Partner Government Agencies across all entry types, ensuring on‑time clearance. You will lead, teach, and develop the team, assisting the supervisor with workload management, scheduling, and new‑hire ramp up. You will own SOP generation and maintenance, implement new business, and deliver standout service to internal and external customers. In this role, you will safeguard compliance, hit operational excellence and KPI targets, and grow your leadership, management, and commercial skills.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy.

If this all sounds good, let’s talk more about what you’ll be working on:

Responsibilities:

The duties and responsibilities of this position consist of, but are not limited to, the following:

• Lead entry operations, audits, and compliance reviews, advising leadership on training needs and process improvements

• Serve as the first line of escalation, respond quickly to customer inquiries, and drive issues to full resolution and satisfaction

• Train, mentor, and develop entry writers in Customs Brokerage and customer service, acting as a trusted team lead

• Execute customs entries accurately and on time in accordance with all applicable laws, SOPs, and customer requirements

• Master and coach SOPs, best practices, and decision-making to prioritize work, prevent delays in cargo release, and safeguard delivery timelines

• Own regulatory documentation and customer reporting, maintaining current customer SOPs and HTS databases

• Partner with PGAs and internal modal teams to ensure data integrity, compliance, and clear, collaborative communication

• Recommend and help implement technology solutions that improve efficiency, accuracy, and net revenue

• Support business reviews and customer outreach, retention, and expansion, fostering positive, professional relationships

• Resolve ABI, AMS, and billing errors, meet audit and timeliness KPIs, and flex to additional team or country-specific needs

Required Qualifications:

• High School diploma or GED

• 5 years of customs entry writing experience

Preferred Qualifications:

• 6-8 years of entry-writing experience

• Active CCS certification and Customs Brokers license

• Associate's or bachelor’s degree from an accredited college or university in a related field

• Highly motivated, resourceful, ability to work independently

• Strong communication and customer service skills

• Strong organizational skills

• Proactive, ambitious, hardworking, analytical mindset

• Ability to directly and decisively resolve problems

• Refined written and oral communication skills

• High level of flexibility, as priorities and needs change daily in our business

• Ability to comprehend the organizational vision and to align goals and objectives that support our growth strategy

• Values a diverse and inclusive work environment

If this sounds like the job for you, let’s talk! We can’t wait to hear from you.

It’s important to note that per the Customs Regulations, specifically 19 CFR 111.53(e), a Customs Broker is required to receive written approval from U.S. Customs and Border Protection (CBP) if it knowingly employs any person who has been convicted of a felony. For this reason and unless prohibited by state or local law, we will perform our initial background check and an annual check for any person employed in a Global Forwarding Customs Brokerage Department.

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$23.91 - $50.46

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation detai