ServiceNow Platform SCRUM Master

ServiceNow Platform SCRUM Master

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Job Family Definition:

Provides consulting to businesses, functions, and geographies that utilize IT services and drives effective business engagement for IT. Understands the specific goals and needs of the business, function, or geography and represents those needs to the IT organization. Develops and maintains relationships with appropriate members of the business/function/geography organization. Works to align business, function, and geography requirements with IT plans and priorities. Facilitates business, function, and geography involvement in IT projects to identify requirements, gather feedback, and finalize scope. Identifies opportunities for IT to leverage solutions across business, function, and geographic organizations. Establishes effective processes for managing the relationship on an ongoing basis. Communicates IT standards and new IT solutions, processes, and policies to the businesses, functions, and geographies. Connects business/function/geography “customers” with appropriate IT technical resources when technical discussions are necessary.

Management Level Definition:

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Responsibilities:

• Establishes and maintains relationships with key tactical leaders and business implementation leads. Uses deep business knowledge of multiple businesses or sub- domains to drive engagement for major IT initiatives. Influences overall IT and business planning; engages in strategic business planning where there is IT impact.
• Communicates tactical IT decisions and plans and works to achieve alignment with relevant areas of the business, function, or geography.
• Represents the needs of the business, function, or geography on an ongoing basis to maintain consistent plans between IT and the business.
• Identifies areas where the business, function, or geography can take advantage of standard IT solutions.
• Drives for adoption of standard solutions.
• Actively participates in IT projects to ensure that business, function, and geography "customers" are included appropriately and ensures that they receive sufficient and timely communications.
• Establishes IT processes which are consistent with overall organization objectives.

Education and Experience Required:

• Typically a Bachelor's degree or equivalent experience and a minimum of 10 years of related experience or a Master's degree and a minimum of 8 years experience.

Knowledge and Skills:

• Exceptional written and verbal skills. Strong business experience in multiple business sub-domains. Strong relationship management skills. Excellent project management and process development skills.

#unitedstates

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Agile Methodology, Bias, Business, Coaching, Creativity, Critical Thinking, Cybersecurity, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Development Methodologies, Empathy, Follow-Through, Growth Mindset, Implementation Methodologies, Infrastructure D