Quality Systems Training Manager # 4732

GRAIL is seeking a highly motivated and detail-oriented Quality Systems Training Manager to support the execution, administration, and continuous improvement of the Quality Systems Training Program within Veeva’s Learning Management System (LMS). This role is responsible for managing key operational aspects of training within the Quality Management System (QMS), with a strong focus on quality training compliance, Veeva Vault LMS administration and configuration, and inspection readiness.

The Quality Systems Training Manager partners cross-functionally with Quality, Document Control, Clinical Laboratory Operations, functional leaders, document authors, and other stakeholders to ensure training requirements are effectively implemented, maintained, monitored, and documented in accordance with applicable regulatory, accreditation, and business requirements. This role supports training program effectiveness through strong system oversight, compliant training administration, metrics and reporting, audit support, and continuous improvement initiatives.   

This role is based at our Durham, North Carolina, office. It offers a flexible work arrangement, with the ability to work from GRAIL's office or from home. Our current flexible work arrangement policy requires that a minimum of 60%, or 24 hours, of your total work week be on-site. Your specific schedule, determined in collaboration with your manager, will align with team and business needs and could exceed the 60% requirement for the site.

Responsibilities:

Quality Systems Training Program Execution

• Support the execution and continuous improvement of the Quality Systems Training Program in alignment with GRAIL’s QMS, regulatory requirements, and internal compliance expectations.

• Partner with Quality leadership and cross-functional stakeholders to implement quality training strategies that support business initiatives, role readiness, and organizational effectiveness.

• Ensure training processes are administered in a compliant, consistent, and inspection-ready manner across applicable functions.

• Support standardization of training practices, governance, and documentation to promote effectiveness, scalability, and consistency across the organization.

 

Veeva Vault LMS Administration and Configuration

• Administer and maintain training objects within Veeva Vault LMS, including learner roles, curricula, training assignments, notifications, dashboards, reports, and related system configuration elements.

• Support ongoing LMS configuration and optimization to ensure role-based training assignments, curricula structures, training-dependent access, and reporting capabilities remain accurate and aligned to business needs.

• Partner with IT and applicable business owners to support training-related onboarding and access workflows, as required.

• Partner with Document Control, document authors, training leads, functional leads, and process owners to translate document changes and procedural updates into appropriate training assignments and curricula updates.

• Support administration of training forms, records, and associated documentation in accordance with Good Documentation Practices (GDP) and document control requirements.

• Help ensure training metadata, assignment logic, and LMS structures are configured appropriately to support compliant training issuance and completion tracking.

• Contribute to special projects and broader program enhancements related to quality systems training, LMS process improvements, lab training functio