Jobs and Careers
IE
Mbr Ops Assoc II (N0557)
IEEEPiscataway, United Statesfull_timeVerifiedPosted 29 Apr 2026
About the role
Mbr Ops Assoc II (N0557) - 260143: OPS-B30
The purpose of this position is to support the IEEE Member and Geographic Activities (MGA) organization by performing the functions that ensure the timely and accurate delivery of products and services for IEEE members, volunteers and customers. This position within the Member Operations unit of MGA is responsible for efficiently processing a variety of service requests, orders and payments in a manner that achieves an overall goal of delivering an exceptional member experience.
Member Operations collectively manages the service order and payment processing for new and renewing IEEE members and affiliates, and operates the global programs for Senior Member elevation and Geographic Unit inaugurations.
Success factors for this position include the personal characteristics, development and maintenance of essential skills that:
• Support progressive growth and effectiveness in performing assigned work.
• Are necessary to deliver exceptional member/volunteer/customer service experiences.
• Maintain efficient workflow practices and processing volumes.
This position will typically report to a Supervisor or Manager of Member Operations.
Key Responsibilities
Description
Job SummaryThe purpose of this position is to support the IEEE Member and Geographic Activities (MGA) organization by performing the functions that ensure the timely and accurate delivery of products and services for IEEE members, volunteers and customers. This position within the Member Operations unit of MGA is responsible for efficiently processing a variety of service requests, orders and payments in a manner that achieves an overall goal of delivering an exceptional member experience.
Member Operations collectively manages the service order and payment processing for new and renewing IEEE members and affiliates, and operates the global programs for Senior Member elevation and Geographic Unit inaugurations.
Success factors for this position include the personal characteristics, development and maintenance of essential skills that:
• Support progressive growth and effectiveness in performing assigned work.
• Are necessary to deliver exceptional member/volunteer/customer service experiences.
• Maintain efficient workflow practices and processing volumes.
This position will typically report to a Supervisor or Manager of Member Operations.
Key Responsibilities
- Learns and demonstrates familiarity with organization wide process and performance goals.
- Acts responsibly to avoid and/or escalate performance or process situations that impact IEEE's mission and business objectives.
- Demonstrates the abilities and motivation to meet and/or exceed designated performance goals for the tasks that support internal and external customers; acts with the customer in mind.
- Demonstrates effective priority setting using experience while working under general supervision. Spends their time and the time of others on what’s important. Can quickly sense what will help or hinder accomplishing a goal.
- Complete detail-oriented work assignments, applying critical thinking and effective research to solve problems.
- Understands, interprets, and maintains work processes and tasks that properly support IEEE Policies and IEEE By-Laws. Demonstrates complete familiarity with organization wide process and performance goals.
- Specific duties include but not limited to:
- Establishes and maintains strong working relationships inside IEEE and throughout the global community of customers, members, and volunteers.
- Commits to and actively works to continuously improve personal skills; works to deploy strengths; works on compensating for weaknesses and limitations. Pursues ongoing training opportunities to develop job skills, product/service knowledge and best practices related to job growth and fulfillment.
- Demonstrates the highest degree of professionalism when dealing with time-sensitive and confidential information.
- Projects a positive, professional image of self and of the IEEE to ensure productive relationships with internal and external customers.
- Is trusted and considered a direct and truthful individual; keeps confidences; admits mistakes; doesn’t misrepresent interests for personal gain.
- IEEE System / Process Knowledge
- Possesses and demonstrates the ability to learn and operate the following business systems and applications at the level(s) indicated below:
- Oracle - Financials (Payments and Invoices) - Find and apply matching payments in Oracle to orders. Able to do credit memo/debit memo at an individual member level, move money, close batches.
- Feith (Electronic Document and Workflow Tool) - Able to find a document using different Feith fields (Doc ID, Member#, etc.). Knowledge and ability to identify and modify Feith document data to apply business rules.
- Siebel (Customer Data & Order Processing) - Able to search and update member/customer profile related information for non-payment related orders. Able to process payment / orders based on business rules.
- Tableau (Data Warehouse) - Able to run a report based upon existing and available queries.
- Oracle Service Cloud - (Customer Support) - Able to handle incoming work queue (incidents) Able to operate
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