Director, Account Management – Olympics and Paralympics

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

 

The Role

The Director of Account Management – Olympics and Paralympics assumes a strategic leadership role, supporting the success of the Olympic division. This pivotal position involves ensuring the delivery of high-level service to AXS clients, partners, contractors, and suppliers for LA28. The Director plays a key role in driving revenue growth, managing client deliverables on schedule, and identifying opportunities for business expansion within their business unit. In addition to strategic responsibilities, the Director is dedicated to maintaining strong relationships across all clients, partners, contractors, suppliers, and departments. By fostering collaboration and ensuring client satisfaction, the Director actively contributes to the organization's overall success and growth.  

 

What Will You Do?

• Provide leadership to the Olympic division staff, focusing on corporate and client goals. 
• Work with the Head of Olympics on setting and clearly communicating goals and expectations for the Olympic division team. 
• Collaborate with LA28 and AXS internal departments to oversee service that will meet the business needs of the Olympic and Paralympic Games. 
• Provide reports to the Head of Olympics and other members of the leadership team that include client milestones and activities. 
• Provide account metrics and data to inform an annual budget. 
• Provide on-site support for on-sales and events. 
• Manage business terms laid out in client and partner contracts. 
• Work collaboratively with the Head of Olympics to develop knowledge, products, services and tools to further the mission and purposes of LA28. 
• Drive business development initiatives, projects, and plans that advance competitive edge positioning for AXS products and services. 

 

What Will You Bring?

• BA/BS Degree (4-year) in Business, Marketing, or related
• 7+ years of Account Management or Industry Experience
• 3+ years of hands-on experience with multiple ticketing systems, showcasing technical proficiency in managing and optimizing ticketing processes
• 3+ years of experience leading teams or managing high-profile clients
• Ability and willingness to travel throughout Southern California, with limited travel outside California, up to 50%
• In-depth knowledge of the latest industry trends and ticketing innovation through continuous industry press research
• Proficiency with Microsoft Office (Word, Excel, PowerPoint)
• Highly adaptable with a collaborative mindset, capable of handling various duties and requests from leadership
• Strong analytical skills with the ability to provide comprehensive reports on high-profile client milestones and activities
• Strong communication skills to ensure alignment with corporate and client objectives
• Superior listening, negotiation, and presentation skills
• Team player with outstanding interpersonal skills
• Self-motivated, with strong organizational skills and the ability to manage multiple priorities
• Willing to work off-hours and on weekends as necessary
• A passion for the live entertainment industry

 

 

 

Bonus points if You Have

• Olympic and Paralympic experience

Note: The duration of this role is through the conclusion of the LA28 Olympics.

 

Pay Scale: $106,685- $155,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

*Employer does not offer work visa sponsorship for this position