Program Manager, Customer Programs

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.

AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24/7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization.

If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation.

POSITION SCOPE:  Under general supervision, is responsible for managing cost-effective Energy Efficiency/Demand Response/customer programs for AES's residential and business customers. 

PRIMARY RESPONSIBILITIES:

• Manage assigned Energy Efficiency/Demand Response/Electric Vehicle customer programs to meet objectives within budget
• Manage and oversee third party implementation vendors to ensure contract compliance
• Develop and implement marketing/promotional materials and campaigns necessary to achieve program success and company objectives.
• Monitor and track customer satisfaction results identifying leading indicators and recommending program modifications to achieve expected customer satisfaction results.                       
• Track and manage all applicable program key performance indicators
• Assist in strategy, planning and evaluation of assigned customer programs
• Maintain & strengthen external relationships with trade industries related to applicable customer programs
• Continuously improve programs to enhance customer satisfaction and customer experience

BASIC REQUIREMENTS:

• Degreed candidates must have three (3) years of program management experience

PREFERRED SKILLS:

• Degree in Engineering, Marketing, Business Administration or other related field from an accredited college/university
• Experience in managing Energy Efficiency, Demand Response, customer programs
• Advanced computer skills including Microsoft Suite
• Strong communicator
• Organizational skills, ability to prioritize work and meet deadlines
• Self-starter and ability to function with a minimum of supervision

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.