Senior Director of Clinical Operations

CircleLink Health is seeking a Senior Operations Leader to help us tackle the $600B problem of preventable chronic condition complications in America.

This role will report directly to the CEO and will help us fulfill spiking demand from a sales team that is repeatability generating customer contracts over $1M ARR each. We are looking for someone who has successfully led teams that scaled 1099 networks (e.g., gig workers) at technology-based companies.

The ideal candidate will have a mix of clinical, operational, management and analytical skills.

Requirements

Key Functions:

• Growing our nationwide registered nurse network, including enhancing or rebuilding our scalable processes to recruit, orient and ensure quality care
• Ensuring our remote care coach nurses are efficiently and effectively engaging patients
• Managing our remote enrollment team who compliantly onboard patients to our program
• Working with software/product team to build and maintain supply/demand matching algorithms plus other features to efficiently scale operations
• Work with, and oversee interface with, Customer Success team regarding functions like clinic implementation hand-offs and expansion patient enrollments
• Managing our Operations Team which currently includes Learning and Development, Human Resources, and Support
• Opportunity to work on special projects such as business development, marketing, financial planning/strategy and product/data analysis

Job Qualifications:

• Passion for improving healthcare
• Experience scaling tech-enabled 1099 networks
• Initiative to act independently and create scalable processes where none exist
• Ability to recruit and manage A players
• Values action over words and proposing solutions over voicing concerns
• Executive level communication and analysis skills
• 4+ years of management experience

Benefits

Benefits:

• Unlimited PTO
• ClassPass and transportation credits (where applicable)
• 401(k) and shares in the company
• 95% health insurance coverage (medical, dental, vision)
• Meaningful work improving the lives and health of vulnerable patients nationwide.
• Remote work environment that allows you to work from anywhere.
• International and diverse work atmosphere.

About CircleLink Health: CircleLink Health provides the industry’s most scalable, automated and clinically effective Medicare care management platform. With zero upfront cost, and near zero staff workload, deployment of the platform allows providers to boost revenue and improve patient outcomes, all while maintaining 99% patient satisfaction.

Investors include the Riverside Company ($10B private equity firm), Fresco Capital, the Founder/CEO of Clover Health + founding board member of Flatiron Health, and Blue Cross/Blue Shield. We work remotely and in New York City. We offer a fun team plus the chance to significantly contribute to products proven to improve health for underserved Americans with multiple conditions:

• 31% reduction in overall healthcare costs vs. risk-matched control cohort (p = 0.030)
• 88% reduction in ER visits, inpatient admissions and 30-day unplanned readmissions for high utilizers
• 99% of patients satisfied with quality of our tele-RN care, per Nov. 2022 patient survey. (5% margin of error)