Team Lead for Digital Hosting Services

Requisition Id 11813 

Overview:  

As a U.S. Department of Energy (DOE) Office of Science national laboratory, Oak Ridge National Laboratory (ORNL) has an extraordinary 80-year history of solving the nation’s biggest problems. We have a dedicated and creative staff of over 6,000 people! Our vision for diversity, equity, inclusion, and accessibility (DEIA) is to cultivate an environment and practices that foster diversity in ideas and in the people across the organization, as well as to ensure ORNL is recognized as a workplace of choice. These elements are critical for enabling the execution of ORNL’s broader mission to accelerate scientific discoveries and their translation into energy, environment, and security solutions for the nation.

The Information Technology Services Division (ITSD) at ORNL provides IT services that enable ORNL staff to be productively engaged in the business of world-class research and development. Such services include strategic platforms and operations, network and telecommunications, R&D systems engineering, customer service, applications development, cyber security, project management, planning and architecture.

We are seeking a leader for our Hosting Services Team, which is responsible for managing a broad portfolio of Enterprise Services, Infrastructure Systems, and Data Center Space. Successful candidates will demonstrate strong leadership abilities, excellent communication, and deep technical skills.

 

Major Duties/Responsibilities: 

• Coordinate daily activities required to deploy and support enterprise systems with a very high availability percentage.
• Develop strategic plans to support future needs and keep the infrastructure technically responsive to the needs of the Lab.
• Analyze departmental needs and establish priorities for feasibility studies, systems design and implementation to develop new and/or modify the company's networking and infrastructure systems.
• Ensure that the Enterprise environment remains secure and appropriate recovery and redundancy issues are addressed.
• Establish and maintain vendor relationships in support of new and ongoing work.
• Develop and manage detailed work plans, project estimates, status reports, project tracking and analysis, and set work schedules to achieve organizational goals.
• Develop, implement, and drive performance analysis and capacity planning for Enterprise infrastructure.
• Identify areas where automation of processes and other potential process improvements are possible and drive towards improving overall efficiency.
• Apply continuous improvement techniques to ensure system infrastructure attains maximum performance, security, and availability.
• Direct, manage and plan Enterprise infrastructure systems activities to ensure achievement of company-wide technical needs and objectives.
• Deliver ORNL's mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace - in how we treat one another, work together, and measure success.

 

The Team Lead will also lead a team of highly-technical professionals to deliver Infrastructure and Data Center Services. This includes selecting, coaching, and developing team members; planning, preparing, and devising work schedules; establishing and evaluating performance standards; and other personnel matters, raising these to the Group Leader as appropriate.

 

All team members deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace – in how we treat one another, work together, and measure success.

 

Basic Qualifications:

•  Bachelor’s degree in a business or computing-relevant field and eight (8) years of relevant experience. A combination of education and experience may be considered.
• Demonstrated experience analyzing and researching problems of a complex nature, and making judgment decisions and recommendations as to their solution.
• Experience with network infrastructure performance monitoring and investigative tools.
• Knowledge and expertise of server operating systems, such as Windows, Linux, etc.
• Experience maintaining Active Directory and Ping Identity Services.
• Experience in virtualization with VMware.
• Experience training and mentoring groups and individuals in complex technical concepts and procedures.
• Demonstrated experience providing excellent customer service to internal and/or external customers.
• This position requires the ability to obtain and maintain a clearance from the