Senior Manager Fraud Strategy and Trend Analytics

The Senior Manager, Fraud Strategy & Trend Analytics is accountable for designing, executing, and continuously improving the Bank’s enterprise fraud risk strategies across all channels and products. The role leads the development of data‑driven fraud processes, strategies, and controls that reduce fraud losses while protecting customer experience and supporting business growth. This leader partners closely with Fraud Operations, Technology, Product, Model Risk, and vendor partners to evaluate and deploy fraud tools, monitor performance, and optimize end‑to‑end defenses. Acting as a strategic extension of the Director of Enterprise Fraud and Business Resiliency, this role provides leadership coverage, decision support, and execution strength across prevention, detection, and analytics initiatives, including during complex or ambiguous risk scenarios.

Position Accountabilities

• Fraud Strategy & Roadmap
• Own the strategic development and execution of originations fraud strategy for first‑ and third‑party fraud; define product vision, business cases, and measurable outcomes.
• Monitor fraud trends and typologies; translate insights into strategies, policies, rules, segments, and controls that balance protection with customer experience.
• Conduct market/threat analysis and align strategy with risk appetite, regulatory expectations, and enterprise objectives.
• Analytics & Performance Management
• Lead ongoing trend analysis and root‑cause assessment to identify drivers of fraud; propose and test solutions in an agile, test‑and‑learn environment.
• Establish scorecards and KPIs (e.g., loss rate, detection rate, false positives, approval/friction metrics); communicate performance and recommendations to senior audiences.
• Controls, Models & Technology
• Assess new tools and optimize existing processes; collaborate with Model Risk and Technology to design, implement, and refine fraud models, rules, and decision flows.
• Oversee control monitoring, challenger testing, and refinement cycles to ensure resilience against emerging schemes and channel‑specific risks.
• Cross‑Functional & Vendor Leadership
• Build strong partnerships with Fraud Operations, IT, Information Security, Product, Legal, Compliance, and Customer Experience to deliver end‑to‑end solutions.
• Manage vendor relationships and integration roadmaps; align SLAs, pricing, and capabilities to risk coverage and ROI.
• Portfolio Governance & Reporting
• Provide performance tracking, reporting, and executive‑level presentations on strategy effectiveness, customer impact, and ROI.
• Support audits, regulatory requests, documentation, and control reviews; ensure policy/standard adherence.
• Leadership Coverage & Team Development
• Act as a strategic extension of the Director of Fraud; represent leadership in meetings and forums; manage competing priorities and escalations.
• Lead and develop fraud analysts and investigators; mentor, set expectations, and elevate analytical rigor and execution.
• Customer‑Centered Design & Process Excellence
• Balance fraud mitigation with customer journey needs; design step‑ups and experiences that preserve conversion while reducing risk.
• Drive process re‑engineering, information management, and technical implementation to streamline operations and outcomes.
• Enterprise Initiatives & Change
• Play a key role in bank migrations, system conversions, and M&A activities; support fraud risk assessments and integration planning.
• Facilitate solutions across functions; secure funding and be accountable for realization of business cases and ROI.

Scope of Responsibility

• Enterprise ownership of fraud strategy across originations and transactional risk (first‑ and third‑party) spanning multiple products and channels (e.g., DDA, card, payments, digital, branch).
• Leadership of the fraud analytics agenda (trend monitoring, root‑cause analysis, test‑and‑learn) and translation of insights into executable controls and policy.
• Oversight of fraud tool and vendor portfolios in partnership with Technology and Model Risk, including rule sets, models, authentication/identity verification, device/behavioral analytics, and case management workflows.
• Executive‑facing reporting on fraud KPIs, strategy effectiveness, customer friction, and ROI; responsibility for escalations and complex/ambiguous cases.
• Cross‑functional leadership to align Operations capacity, playbooks, and alerts with strategic intent and emerging threats.
• Support for enterprise initiatives (audits, regulatory examinations, system migrations, conversions, and M&A) as a senior fraud leader.

Organizational Relationships