Customer Service Specialist

Description

Why You'll Love Working with Us

• Flexibility: Choose a part-time or full-time schedule with anywhere from 2 to 40 daytime hours per week. 
• Purpose-Driven Work: Support individuals and families by being the first point of contact in a caring, respectful environment.
• Growth Opportunities: Build hands-on experience in client services, health record systems, billing, and office coordination.
• Supportive Culture: Be part of a mission-focused team that values diversity, inclusion, and compassion.

What You’ll Do

• Greet and assist clients, answer phones, and schedule appointments
• Maintain accurate client records and update electronic systems
• Support providers with documentation, co-pay collection, and appointment tracking
• Handle office tasks like supply orders, mail, billing, and cleanliness
• Provide occasional coverage at other locations as needed

What You’ll Bring

• Friendly, professional communication and a commitment to excellent customer service
• Strong attention to detail, ability to multitask, and comfort with technology
• Respect for diverse communities and a trauma-informed mindset
• Willingness to jump in and support wherever needed

Requirements

•  High school diploma or equivalent (Associate’s degree preferred)
• Pass background and child abuse registry checks
• Reliable transportation
• Ability to lift up to 25 lbs and move comfortably in a busy office setting