Nurse Manager

Company Description

THE MEDICAL HEART OF MARYLAND

Treating over 330,000 patients every year, the University of Maryland Medical Center is at the vital core of Maryland’s health care system and community. We’re known for our prestigious expertise in innovative research and education, along with the talented staff and advanced centers that make it all possible. The R Adams Cowley Shock Trauma Center, the world’s first center dedicated to trauma, treats more than 7,500 critically injured patients a year with an incredible 97 percent survival rate. We also have one of the nation’s largest kidney and pancreas transplant programs at The Joseph and Corinne Schwartz Division of Transplantation, home to Maryland’s first steroid-free protocol and pancreas/kidney transplant. From our National Cancer Institute-designated UM Marlene and Stewart Greenebaum Cancer Center to The University of Maryland’s Children’s Hospital, one of the largest pediatric centers in the state, we are dedicated to saving and transforming lives.

Job Description

** This position operates out of Upper Chesapeake Medical Center in Bel Air, MD

Full time, day shift role (8AM-4:30PM M-F)

Under general administrative direction, the Manager, Patient Care Services (PCS) is accountable for the delivery of patient care services which support the strategic plan of the organization and achieves clinical, financial and service quality objectives, in one or more clinical units or care delivery sites.  This role is accountable for the quality of clinical services delivered for the competency and performance of nursing staff and for designing and maintaining systems to support multidisciplinary team functioning and continuity of services with a product line.  The Manager, PCS also serves as a key participant in organizational project teams and work groups.  Ensures hourly caring rounds are regularly conducted.

1. Principal Responsibilities and Tasks
   
   The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. 1. Develops, manages and evaluates the system of care delivery and clinical services on one or more patient care units which meets clinical, financial and service quality objectives.
      1. In collaboration with medical staff leadership, assesses requirements for care delivery systems to meet changing patient population requirements.  Plans strategies and services to meet clinical program objectives.  Communicates long and short term plans and objectives to staff.
      2. Ensures excellence of clinical practice and patient care services, including meeting or exceeding customer requirements, improving clinical outcomes and achieving productivity and expense reduction goals.  Assures that programs, services and staff performance meet regulatory requirements and professional standards.
      3. Directs unit based professional practice partnership(s) which are designed around the requirements of customers (patient, physicians and payors) and which involve staff in decision making and unit operations.
      4. Develops effective administrative, coordination and communication systems.  Ensures effectiveness of unit operations.
      5. Uses a variety of data and information resources to assess evolving program requirements and evaluate program performance.  Collaborates with multidisciplinary team members to assess, redesign and continually improve effectiveness and productivity of clinical programs.

1. 1. Assumes a leadership role in managing the quality of services provided at the unit level and within the organization at large.
      1. Implements systems to assess and respond to customer perceptions of service.  Is visibly involved in obtaining customer feedback, incorporating customer requirements into service design and requiring staff performance which meets customer requirements.
      2. Implements systems to manage and improve the performance of unit level processes and to improve the performance, consistency and coordination of cross functional processes.
      3. Teaches and coaches staff in effective process analysis and improvement techniques and in using data to assess and improve unit performance.
   2. Manages human and fiscal resources to meet financial goals and achieve identified outcomes.
      1. Effectively participates in the development, communication, monitoring and management of unit salary, non-salary and capital budgets.
      2. Effectively incorporates patient care requirements, physician practice patterns and payor requirements into a cost effective unit based care delivery system.
      3. Assures maximal effectiveness a