QA and Support Expert

<h1>About the Role</h1> <p>As a Quality Assurance Manager, you will be in the driving seat, responsible for steering improvements and establishing CI/CD practices. Your role will focus on evolving our setup to ensure robust quality gates, track results, and work towards achieving our vision of seamless releases. </p> <p>  </p> <p><u>Your main responsibilities:</u></p> <p> </p> <ul> <li>CI/CD Practices: Help establish and refine CI/CD practices, driving improvements until our releases become a non-event.</li> <li>Quality Gate Management: Enhance our setup over time to ensure solid quality gates, tracking success by measuring incidents in production.</li> <li>Process Enhancement: Take our current processes to the next level, emphasizing reporting capabilities and thorough documentation of tests and releases.</li> <li>Collaboration with Product Management: Work closely with product management to align new features and implement additional quality gates through exploratory testing.</li> <li>Smoke Testing Strategy: Define a strategy for smoke testing on production in collaboration with partners and stakeholders.</li> <li>Continuous Assessment: Continuously assess and drive improvement of quality gates, ensuring they remain effective and efficient.</li> <li>Exploratory Testing: Define strategy and execute exploratory testing for releases as part of regular business operations.</li> <li>Manager on Duty: Act as the manager on duty, ensuring a prompt response to critical incidents and driving the execution of runbooks and RCAs.</li> <li>Reporting and Measurement: Contribute to the establishment of reporting, dashboards, and measurements for SLA data products and key Incident Support KPIs.</li> </ul> <p> </p> <p>About You </p> <p> </p> <ul> <li>Proven experience in establishing and improving CI/CD practices.</li> <li>Strong understanding of quality gate management and incident tracking.</li> <li>Ability to drive process enhancements and documentation improvements.</li> <li>Collaborative mindset for effective engagement with product management.</li> <li>Experience in defining and implementing smoke testing strategies.</li> <li>Continuous improvement mindset, with a focus on exploring and adopting new testing methodologies.</li> <li>Demonstrated capability in managing critical incidents and executing runbooks.</li> <li>Proficiency in establishing reporting, dashboards, and SLA measurements.</li> <li>And most importantly - Bring your own passion and ideas to help our teams grow and improve their way of working</li> </ul> <p> </p> <p>We are looking forward to your application!</p> <p>  </p> <p>We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.</p> <p> </p> <p>#LI-Hybrid</p> <p> </p> <p>About iptiQ</p> <p> </p> <p>iptiQ is a risk tech start-up within Swiss Re Group. Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.<br/> <br/> iptiQ provides digital, bespoke and transparent L&amp;H and P&amp;C protection products in a B2B2C manner. Founded in 2014, we're transforming the way consumers buy insurance with a unique digital insurance engine which incorporates the latest technology with world-class underwriting capabilities. We build strong partnerships to sell insurance via trusted brands.<br/> <br/> Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. iptiQ embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.</p> <p> </p> <p> </p> <p>About Swiss Re</p> <p> </p> <p>Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.<br/> <br/> Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone