Certified Diabetes Care and Education Special

Our Company:

Founded in 2010, iHealth Labs is dedicated to empowering people to live healthier lives. The company is a leading provider of cloud-connected medical devices, personal health care devices, and home-based tests and is at the forefront of the digital health revolution.

In 2018, iHealth launched its Unified Care program to address the issue of managing chronic diseases. Unified Care specialists support patients at home between doctor’s appointments with remote patient monitoring (RPM) and chronic care management (CCM) to achieve better health outcomes.

In November 2021, iHealth's COVID-19 Antigen Rapid Test received Emergency Use Authorization from the U.S. Food and Drug Administration for over-the-counter sales. Since then, iHealth has become a key supplier of at-home COVID tests to the federal government, state governments, nonprofits, and individual consumers. 

iHealth Labs is a leader in digital health solutions, with a mission to revolutionize the healthcare industry by making quality health management accessible and affordable for all.

Key Responsibilities:

Diabetes Specialist Work duties

• Assists in more focused nutrition education and support related to chronic condition management associated with Diabetes

• May tailor recommendations based on the nuanced needs of the patient with Diabetes

• Able to explain complex clinical issues in a variety of ways that patients with different learning levels and speeds can understand.

• Highly skilled in carb counting, exchange lists, and advanced diabetes care and education

• Acts in a supportive role during monthly provider meetings and provider rounds as needed to bring tougher cases under control

• Follows higher risk, complex cases closely, and uses clinical judgement to determine if a patient should be retained by the specialist, escalated to a provider, or de-escalated to a more junior clinician depending on stability.

• Acts as a resource to more junior RDs and HCs to help guide their care for complex cases

• Mentor other clinicians more junior than themselves, including more junior specialists. May be eligible to join the clinical product advisory board.

• May visit various clinical sites quarterly or more often to troubleshoot most difficult cases and engage with clinical team and provider partners onsite.

• Assists the director in building and delivering clinical trainings & refining care protocols

• Helps develop and test strategies that enhance care delivery and clinical outcomes

Work Quality & Efficiency

• Manages departmental goals for quality and efficiency. Continuously assesses and enhances processes.

• Implements strategic initiatives to improve quality and efficiency.

• Holds team accountable for maintaining high standards

Communication

• Very strong verbal & written skills;

• Able to communicate position even when others have conflicting viewpoints;

• Works well with executives and entry-level staff, alike

• Able to lead/coordinate rollout and phased releases of major initiatives that impact multiple teams

• Can effectively mentor and grow team leaders to next level

Management Skills a Plus, and may take on management duties if suitable, such as:

• Assists in coaching and development of other team members

• Provides clinical patient consultation support to more junior level team members

• Fosters a culture of accountability and teamwork.

• Plays a supportive role for the Associate director in investigating improvements and changes in clinical outcomes, performance, or quality

• Provides leadership,