Claims Manager- New York Labor Law

Argo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness and opportunity. We’re an innovative organization that’s small enough to be agile and big enough to make a difference in our industry.  

Our flexible workplace is continuously evolving to ensure all employees feel: 

• Comfortable bringing their whole selves to work. 
• Confident that they will be treated respectfully. 
• Recognized for their performance and provided with equal opportunities to succeed. 

At Argo, skill meets opportunity. If you’re wired to raise your hand and ask, “Where can I help?”, you’ll thrive with us. 

Argo Group International Holdings, Ltd.is a global multiline underwriter of specialty insurance and reinsurance products in the property and casualty market. We help power the businesses that drive the world economy, offering a comprehensive line of high-quality products and services designed to meet the unique coverage and claims-handling needs of our clients.  We foster an inclusive culture that embraces diversity and design thinking, relies on innovation and agility, promotes collaborative service delivery, frequent, integrated communication, and authentic recognition of excellence.   View the latest Investor Presentation to learn more about Argo.  

Argo Group, through its operating subsidiaries, offers high-quality Commercial Property and Casualty (P&C) insurance products and services tailored to the needs of businesses and public entities. Our Argo US Claims team delivers superior financial results, technical expertise and customer experience to all stakeholders engaged in the claim process. We hire and develop the best people, so we can deliver on the Argo claims promise.

We are looking for a highly capable Claims Manager to join our team and work from our office. We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. This role will be adjudicating claims of general liability and bodily injury for our customers and manage a small team of New York Labor Law claims adjusters.  This role can prepare an individual for a full-time claims management role in the future.

The primary duties and responsibilities of the role are:

• Approximately 50% of the role
  • Working independently under limited direction, to adjudicate work at the highest authority limits on assignments reflecting the highest degree of technical complexity of general liability bodily injury claims.
  • Investigate claims promptly and thoroughly 
  • Prepare reports for file documentation  
  • Interview involved parties 
  • Manage claims in litigation 
  • Manage diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution.   
  • Properly set claim reserves. 
  • Identify, assign, and coordinate the assignment and coordination of expertise resources to assist in case resolution. 
  • Prepare reports for file documentation 
  • Applying creative solutions which result in the best financial outcome. 
  • Negotiate settlements 
  • Processing mail and prioritizing workload.  
  • Responsible for telephone calls and written correspondence to/from various parties (insured, claimant, etc.). 
  • Have an appreciation and passion for strong claim management. 
• Approximately 50% of the role
  • Successfully supervise and provide training, mentoring, and technical oversight to a small team of New York Labor Law adjusters.  The team primarily consists of individuals with advance knowledge and experience that adjudicate claims with moderate to large loss reserves and impact to our bottom line.  Most of the claims this team handles have a broad set of issues that are typically difficult. Management of the team includes:
    • Ensuring performance objectives and metrics are in place and being met to support and meet department goals.
    • Providing direction, leadership and training.
    • Providing advice and oversight into claim disposition strategies.
    • Working closely with claims adjusters and outside counsel to ensure cost-effective and appropriate litigation management strategies are in place that will lead to the best overall outcome.
    • Managing expenditures for the team to budget / plan.
    • Supporting the professional claims selection process to hire and retain claims professionals that consi