Senior Associate - Digital Product Owner

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Description/Overview of the Department:

It begins with a Card Member using an American Express Card at one of our millions of proprietary Merchants around the world – then processing that transaction and getting the merchant paid is up to us. The Acquiring Capability Delivery (ACD) Products team is at the heart of the proprietary transaction process.  We power billions of transactions leading to merchants being paid and continuing to welcome American Express cardmembers and their cards.

We are looking for a talented Associate Product Owner to join the ACD Products team to design, develop and manage activities for Acquiring products; planning through production, release and end of lifecycle of product. Partner with stakeholder teams on enhancing/ refining product strategies and roadmaps. Serves as the central resource with design, process, development, test, quality, and marketing, throughout all stages of a product’s lifecycle. Manages the features backlog by identifying and prioritizing features and capabilities through direct input with customers, analysts, developers and architects and knowledge of the domain. Facilitates resolution of risks, issues and changes related to the product development lifecycle. Involvement includes modifications, upgrades and maintenance of the product or product line.

You will work among high performing product, process, and engineering teams. You will have a passion for both technology and business strategy and an eye on industry trends. Working with our partners you will develop product roadmaps and prioritize features that optimize shareholder value while solving customer problems. You will enjoy being challenged in a fun, collaborative, diverse, and inclusive team environment.

Does this sound like you?

Key Job Responsibilities:

This Product Owner Analyst will:

• Develop deep understanding of both the problems our stakeholders are trying to solve and the technical capabilities that support the pricing business today and, in the future,
• Partner across business, product and technologies to define/plan short/long term needs and solutions for the future
• Participate in the design of the capability roadmap to enable business processes
• Will work in conjunction with business partners, product managers, product owners and scrum teams to define features and break down into user stories and define acceptance criteria.
• Document process flows in support of American Express policy (AENB81) – specifically, documenting un/happy path scenario/feature designs, system interactions and data flows to clearly explain the innerworkings of the functionality in lay terms
• Identify RCSA process documentation modifications for ongoing maintenance to RCSA materials
• Maintain Value Co Creation (VCC), now called Ways of Working (WOW) artifacts Enterprise and Strategic Priorities