Childcare Enrollment Supervisor- Bilingual Required

Description

Job Title: Childcare Enrollment Supervisor- Bilingual Required
 

Location: Main Office
Reports to: Community Services Program Director
Position Type: Full-Time
Exemption: Non-Exempt
Salary Range: $55,000 to $60,000/year, commensurate with education and experience 

Job Overview
We are seeking a dedicated and experienced Childcare Enrollment Supervisor to lead a team of Childcare Enrollment Specialists in supporting families in Brooklyn who are seeking childcare assistance. This position requires strong leadership skills, the ability to supervise and develop a team, and experience with performance tracking. The Supervisor will play a key role in overseeing staff performance, ensuring contract goals are met, and fostering a collaborative and efficient work environment.

I. Key Responsibilities

• Supervision and Team Leadership:
  • Conduct individual supervision sessions with Childcare Enrollment Specialists to provide guidance, address performance       issues, and foster professional development.
  • Lead weekly team meetings to communicate project goals, share updates, and address any concerns or challenges.
  • Mentor and support the professional growth of team members, ensuring that they have the tools, training, and resources to be successful.
  • Provide regular feedback to staff regarding performance and job expectations.
• Performance Management, and Development:
  • Monitor the performance of the Childcare Enrollment Specialists by reviewing their work and tracking progress toward meeting all contract goals.
  • Use a data tracking system provided by the Database Manager to track and analyze team performance, ensuring accuracy in reporting and compliance with project requirements.
  • Ensure team members are well-informed about the NYC childcare landscape, eligibility requirements, and tools needed to serve families effectively.
  • Develop and implement training strategies to improve team skills, ensure compliance with project guidelines, and increase productivity.
• Collaboration, Coordination, and Program Support:
  • Collaborate closely with the Childcare Enrollment team and the Database Manager to ensure accurate and timely reporting on the status of childcare enrollments, recertifications, and other project deliverables.
  • Coordinate with the fiscal department and other internal teams to ensure smooth operational processes related to tracking and distributing funds.
  • Support the team in screening families for eligibility, enrolling providers, and connecting families to the appropriate childcare assistance based on their needs.
  • Ensure that the team adheres to program guidelines and supports families in obtaining childcare services.
  • Facilitate effective communication within the team and with external partners, including childcare providers and community service organizations.
• Community Engagement and Advocacy:
  • Support the team in engaging with the community and advocating for improved access to childcare services for families in need.
  • Participate in advocacy efforts and meetings with internal and external stakeholders as needed.

II. Qualifications

• Bachelor’s degree with relevant experience required
• Minimum of two years of experience in a supervisory or management role in a community-based or social services setting.
• Experience in managing teams, monitoring performance, and using data tracking systems.
• Background in community engagement, direct service, or childcare services preferred.
• Strong leadership and team-building skills with the ability to motivate and support a diverse team.
• Proficient in MS Office tools (Word, Excel) and data entry systems.
• Excellent communication skills (both written and verbal), with the ability to engage and motivate staff and external stakeholders.
• Bilingual in Spanish, Mandarin, Creole, Arabic, or Russian is required.
• Ability to handle multiple priorities in a fast-paced environment.
• Demonstrated cultural competence with immigrant communities.

III. RELATIONSHIP WITH OTHERS 

• Build and maintain close, daily interactions with co-workers and supervisors 
• Effectively communicate with families and outside agency staff 
• Have a strong sensitivity to cultural differences present among staff and clients within our organization 
• Possess a strong belief in people’s ability to grow and change 

IV. Working Conditions