Student Accounts Specialist

Type of Appointment: Full Time, Probationary

Job Classification: Administrative Analyst/Specialist Non-Exempt

Anticipated Hiring Range: $4,799 - $4,993 per month

Work Schedule: Monday - Friday, 8:00 am - 5:00 pm


THE DEPARTMENT:

Student Accounting and Cashiering Services (SACS) is responsible for the administration and oversight of student accounts. This includes the accurate posting of charges for tuition and fees, housing, parking, etc. through the PeopleSoft Financials Module as well as payment posting via the Cashnet System. This includes ensuring that accurate tuition, registration, housing, parking and other fees are accurately calculated. SACS is responsible for ensuring payments are processed accurately and timely, holds placed on past due balances and collection efforts are performed including the write off of bad debt. Other responsibilities include student accounting such as reconciliation of financial aid, uncleared collections, mentor application and short-term loans. Other duties include disbursement of student refunds, student accounts audits, etc. SACS works closely with the Financial Aid Office as well as the Registrar's Office to ensure that the disbursement of financial aid and enrollment are properly coordinated. In addition, SACS works closely with many of the areas on campus to ensure that monies are being properly collected and accounted for such as the Office of Continuing Education, Housing and various other satellite offices who collect cash. SACS ensures that its activities are in compliance with Federal and State regulatory requirements including privacy, adherence to payment card industry standards and ensures all accounting functions are up to par with the generally accepted accounting principles and applicable government accounting standards.

DUTIES AND RESPONSIBILITIES:

• Serve as the liaison for current and past students with the various areas where their student account is affected.
• All students who are having financial difficulty or have some type of outstanding financial issue with the campus but have circumstances that do not fall in the normal realm of the current policies and procedures as defined by the campus. Will work closely with Admissions & Records, Financial Aid, Housing Services and other campus constituencies to determine what types of issues and/or assistance can be granted to the student.
• The individual must be aware of add/drop dates, they must be able to determine, whether or not the student has a legitimate issue that can be addressed by SACS.
• Responsible for addressing transcript holds as well as any type of collection related issues.
• Work to resolve any financial issues that the student might have.
• Coordinates with these areas to determine if a payment contract is warranted and to identify if a payment contract might be required.
• Work closely with the various staff in the office to gather any type of documentation regarding agreements, collections issues, etc. and will be responsible for counseling students who are in a difficult financial situation.
• Work closely with our Collections area to coordinate with external agencies such as collection agencies, the franchise tax board, billing agencies, etc. to follow up and research the student's financial background when trying to determine financial arrangements, appeals, etc.
• Responsible for researching student accounts, analyzing student data and making recommendations to the appeals committee for approval or denial of student appeals. Specifically: Ability to research payments and charges both manually and through PeopleSoft Financials Ability to interpret complex student transactions including financial aid and enrollment issues and to address student inquiries in a professional manner both in person as well as written.
• Responsible for working directly with the student and external areas in gathering and assessing documentation submitted. Must be familiar with rules and regulations as they pertain to financial aid, veterans, waivers, health issues, etc.
• Work closely with the Chair of the Financial Appeals Committee in organizing and setting up the financial appeals meetings.
• Setup files for review by the Financial Appeals Committee on a secure fileshare.
• Gather any internal or external data to help to support the decision making of the Financial Appeals Committee. This role is expected to work closely with the Financial Aid Office and the Registrars Office as well as other constituencies on campus.
• Responsible for gathering any and all data possible from all depts on campus if it is a part of the appeal. 
• Responsible for working with students whose appeal has to do with medical reasons and will have to ta