Customer Supply & Experience Lead (Senior Manager)

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

We are a very successful Australian business entering the United States market with energy and ambition. We are enjoying early success and are moving fast to set-up our team in beautiful new offices in Golden CO.

Your New Role

The Customer Supply Chain & Experience Manager is responsible for setting-up, overseeing and optimizing the supply chain processes while ensuring an exceptional customer experience. This role will require a strategic thinker with strong analytical skills to manage the flow of goods and information from suppliers to customers, enhancing customer satisfaction and loyalty through effective supply chain management.

Your Day to Day

 1. Supply Chain Management:

• Develop and implement supply chain strategies that align with company goals and enhance operational efficiency.
• Monitor and analyze supply chain performance metrics to identify areas for improvement and implement corrective actions.
• Collaborate with supply and internal teams to manage inventory levels, forecast demand, and ensure timely delivery of products.
• Develop close working relationship with our Sales team, 3PL Partner and Global Services Operations Team to ensure processes, reporting and ways of working are efficient and effective.

 2. Customer Experience Enhancement:

• Design and implement customer experience initiatives that drive satisfaction and loyalty throughout the supply chain process.
• Act as the primary point of contact for customer inquiries related to supply chain issues, ensuring timely and effective resolutions.
• Gather and analyze customer feedback to identify trends and opportunities for continuous improvement in service delivery.

 3. Cross-Functional Collaboration:

• Working closely with sales, marketing, and logistics teams to ensure alignment and effective communication regarding customer needs and supply chain capabilities.
• Facilitate collaboration between departments to ensure seamless order fulfillment and excellent customer service.

4. Data Analysis & Reporting:

• Utilize data analytics to assess supply chain performance and customer experience, generating reports for senior management.

• Identify key performance indicators (KPIs) and create dashboards to monitor progress and drive decision-making.

5. Process Establishment & Improvement:

• Lead process improvement initiatives focused on efficiency, cost reduction, and customer satisfaction.
• Stay updated on industry trends and best practices to enhance supply chain and customer experience strategies.

Requirements

Skills & Knowledge

●        Strong leadership abilities and project management skills.

●        Ability to thrive in a fast-paced, dynamic environment.

●        Customer-focused mindset with a passion for delivering exceptional service.

●        Ability to work on multiple projects at one time with strong timeline management skills

●        Strong knowledge of supply chain processes, logistics, and inventory management.

●        Exceptional analytical and problem-solving skills, with a data-driven approach to decision-making.

●        Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.

●        Advanced systems & processes skills (setup/develop and maintain)

Experience & Qualifications

●        Bachelor’s degree in supply chain management, Business Administration, or a related field; Master's degree preferred.

●        8+ years of experience in supply chain management, logistics, customer experience, or a related field.

●        APICS certification preferred

●        Extensive experience working directly with customers

●        Trained in supply chain management software and data analysis tools

Benefits

• Competitive Salary
• Cell phone allowance
• Beautiful Modern Office
• Paid Time Off (Vacation, Sick, Birthday & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home
• Free Food & Snacks

From June 2025