Director of Admissions and Student Services

Job DetailsJob Location: Dogs Inc Main Campus - Palmetto, FL 34221The Director of Admissions & Student Services leads and oversees the Admissions and Alumni Benefits departments. This position continuously seeks innovative tools and techniques to provide the best possible experience for applicants, students, and graduates throughout the application process, student journey, and graduate support. The Director collaborates with the Senior Director of Training and Program Directors to ensure students are well prepared for class and that instructors have the information and resources needed to deliver a successful training experience. This position also oversees the Alumni Benefits program.

CORE COMPETENCIES: 

Lead, manage, coach and motivate staff
Create and maintain a positive work environment with all stakeholders engaging with Admissions and Student Services
Manage all aspects of the application and approval process
Ensure all documentation is complete and accurately prepared for committee review
Facilitate our appeals process
Ensure students are well informed, understand expectations of class and prepared for arrival
Manage contract process with students
Manage inventory of dog leashes, collars, harnesses, and other equipment for instructors during training and class
Support Alumni Benefits staff to ensure enrollment of students into the Alumni Benefits program including presentation during class of the program benefits, enrollment, and addressing FAQs 
Oversee and approve reimbursement of veterinary expenses for Alumni Benefits program
Seek opportunities to expand our Veterinary Partnership program (gold, silver, platinum)
Ensure team adheres to all policies and procedures of Dogs Inc
Ensure all processes and procedures align to the standards of International Guide Dog Federation and Assistance Dogs International
Ensure exceptional experiences of students before and up to joining class
Periodically participate in presentations 
Create and maintain a culture of continuous quality improvement  

INTERPERSONAL SKILLS: 

Exceptional customer service skills.
Superior communication skills (written, verbal, and electronic).
Effective problem-solving skills.
Good judgment in decision making.
Lead a team of staff and have the ability to delegate tasks effectively to them.
The ability to build trusting relationships.
The ability to accept constructive criticism. 

QualificationsAt least 3-5 years of experience in a management/leadership position.  Strong ability to motivate individuals to deliver results. Bachelor’s degree preferred. Excellent oral and written communication skills. Proficient in the use of Microsoft Office Suite and CRM. Must be able to appropriately manage confidential and sensitive information. 

Education and/or Experience 

BS/BA in communications, management preferred. Experience working with individuals who have disabilities.  

Supervisory Experience 

More than five years of direct supervisory experience. Ability to coach and interact with students, graduates, volunteers, and employees at all levels. 

Responsibility for People 

This job has supervisory responsibilities for coordinators of Admissions and Alumni Benefits 

Responsibility for Money 

This job does have responsibility for developing, overseeing or monitoring a budget.  

Language Skills 

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 

Mathematical Skills 

Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals.  Ability to calculate proportions, percentages, and apply concepts such as fractions, percentages, and proportions to practical situations. 

Reasoning Ability  

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram/chart, or schedule form.  

Computer Skills 

The following computer skills are required to perform essential duties of the job: 

Ability to use moderate levels of Microsoft Office including Excel as well as accessing e-mail and the internet
Data entry skills into a CRM. 

Certificates and/or Licenses 

The following licenses or certificates are required to perform the essential duties of the job:  

Valid Driver’s License  

Internal Contacts  

This position will have frequent communications with the following internal positions.  

Leadership Team
Operations Departments 
Marketing
Philanthropy
Volunteer Programs
Veterinary Team 

External Contacts  

Following are the most frequent contacts outside of Dogs