Senior Compliance Officer

<p><span>The Conduct &amp; Markets (C&amp;M) team is part of the Compliance Conduct &amp; Ethics (CC&amp;E) team within Group Compliance. The C&amp;M team consists of 10 Compliance Officers with various backgrounds. As Senior Compliance Officer you will be involved in managing the compliance risks related to the following two risks: (i) risk of not treating our customers fairly by not having our customer’s best interests in mind; and (ii) risk of ING not appropriately dealing with market related activities that create risks for customers and the bank. The C&amp;M team is also involved in the handling of Whistleblower related complaints.</span></p><p></p><p><b><span>The Team</span></b></p><p><span>The C&amp;M team takes a global lead role in conduct related strategy development and risk management in the customer protection area and in relation to the market activities ING assumes as a key financial player. In particular the C&amp;M team deals with risks where ING:</span></p><ul><li><p><span>develops a product or service that does not meet the expectations of our customers;</span></p></li><li><p><span>distributes a product through an inappropriate channel or network;</span></p></li><li><p><span>does not perform a robust suitability analysis taking into account client profile and circumstances;</span></p></li><li><p><span>does not provide appropriate access to its services for all customers taking into account their particular needs;</span></p></li><li><p><span>does not take into account the particular vulnerability risks presented by different groups of customers for different products or services;</span></p></li><li><p><span>does not carry out its duty of care during the lifecycle of a product or service;</span></p></li><li><p><span>sets unreasonable post sale barriers for changing, canceling the product/service or defines non-transparent complaint processes;</span></p></li><li><p><span>does not carry out its reporting obligations in a timely fashion;</span></p></li><li><p><span>does not fulfil its market obligations to carry out surveillance and therefore prevent / catch market abuse;</span></p></li><li><p><span>is a contributor to benchmark setting; and</span></p></li><li><p><span>does not timely incorporate changing regulatory requirements reflecting societal or regulatory objectives.</span></p></li></ul><p></p><p><b><span>Roles and responsibilities</span></b></p><p><span>As a Senior Compliance Officer in the C&amp;M team together with your team and team lead:</span></p><ul><li><p><span>You ensure the roll-out and updating of effective policies, assume the advisory role with constructive, feasible and reflective advice, provide for waivers and deviations while continuously reflecting on further process improvements;</span></p></li><li><p><span>You are involved in C&amp;M related Horizon scanning, Risk identification, Risk Appetite Statement, Risk-specific risk assessments, Training, Issue Tracking, Investigations, Risk-specific reporting;</span></p></li><li><p><span>You evaluate policies and business processes that are in the scope of the C&amp;M team and identify and drive efficiency and effectiveness gains;</span></p></li><li><p><span>You design, build and steer a C&amp;M global community to share knowledge and implement, from Global to Local, sustainable C&amp;M Policy standards in all business units;</span></p></li><li><p><span>You pro-actively manage your C&amp;M stakeholders in all areas and levels of the ING organization, communicate effectively on the team’s activities and seek input and learn from stakeholders to advance the C&amp;M activities;</span></p></li><li><p><span>While putting use of data as a priority, you help design dashboards and other monitoring tools, optimise data sources and data quality, identify data improvements and data driven opportunities  for the C&amp;M area; You propose and advice on the ING Compliance Risk Appetite Statement for the C&amp;M area; and</span></p></li><li><p><span>You will handle Whistleblower related complaints.</span></p></li></ul><p><span>  </span></p><p><b><span>How to succeed</span></b></p><p><span>We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious, keep learning and take on responsibility. In return, we back you to develop into an even more awesome version of yourself.</span></p><p></p><p><span>As a Senior Compliance Officer you have the following traits and experience:</span></p><ul><li><p><span>Your ambition is to help ING in contributing to a sustainable society and safeguard, protect and respect the rights of our customers by making sure that our products are in their best interest;</span></p></li><li><p><span>You have great organisational skills, know how to steer and drive change and move towards results;</span></p></li><li><p><span>You have a solid and practical knowledge of, or are willing to learn about, customer protection and market regulation through implementing regulations such as MiFI