Associate Customer Service

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About This Role
The Client Services Associate is responsible for providing customer care to Sensitech’s client base.  The service-oriented Associate will use their analytical thinking skills to provide a high level of service to our Life Science Food and Consumer & Industrial customers. Success in this position will require relationship building with external customers and internal cross-functional teams. This role is available in our Beverly, MA and Redmond, WA. 

Key Responsibilities

Account Set Up & Management relating to

• Customer Relationship Management & ERP database maintenance

• Coordinate with Sales and customer to enter appropriate account information

Order Support

• Purchase Order/Contract review; order qualification and processing; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments

• Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication

Phone support

• Field inbound calls regarding customer inquiries and orders

Quote Management

Customer & Product Support

• Troubleshoot logistics, product and procedural issues

• Act as a customer advocate to ensure timely delivery and engage in customer complaint process

• Actively participate with Client Services team to establish processes and improve efficiency

• Add value to internal and external customers

• Support clients program/project compliance

• Lead qualification and follow up with Sales

• Return Materials Authorization for post-sale services

• Complete projects with little supervision and/or direction

• Other tasks as assigned

Required Qualifications  

• High School Diploma OR GE

• 3+ years of experience in customer facing role

• 3+ years of experience with ERP system, including CRM, Sales Order Entry, Credit Return modules or inventory/purchasing modules.

Preferred Qualifications

• Bachelor’s Degree

• Ability and desire to succeed in a cross-functional working environment required

• Ability and desire to learn client base and industries

• Experience working with international customers

• 3+ years of experience with Microsoft Office Suite

• 3+ years of experience in Operations and Logistics Support role

• Ability to work independently with minimal supervision

• Demonstrate passion, dedication, professionalism, proactive and ambitious, and proven execution

• Desire to grow with company

• Professional written and verbal communication skills to clearly convey ideas, information, and concept

• Superior attention to detail to accurately input data and navigate databases

 

Pay Range

The annual salary for this position is between $53,000.00 - $106,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements. 

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth