Cafe Assistant

Description

We serve a customer base seeking luxury, value, and world-class service. As a Café Assistant, you will be one of the primary team members responsible for extending world-class hospitality and ensuring each guest has a memorable experience to develop a loyal customer base. You will directly impact whether we become our guest’s favorite place to purchase, lease, or service their vehicle.  

What Winning Looks Like:

• Demonstrating a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.  
• Work as part of a team to ensure the smooth running of the café 
• Take customer orders in the café 
• Serve food and make and serve quality hot drinks 
• Clean the café equipment, floors, fridges, coffee machine, and all work surfaces to ensure good hygiene as and when required 
• Clear tables and café floor area as required 
• Operate the till and handle cash in line with company procedures 
• Restock the counter regularly 
• Ensure that the food is cooked and stored in hygienic conditions 
• Assist suppliers to unload deliveries, checking off incoming food deliveries, unpacking and storing food 
• Ensure new stock and old stock are rotated and check use-by dates 
• Advise management of low stock levels 
• Operate the commercial dishwasher and glass-washing machine, loading and unloading when required. 
• Hand wash kitchen utensils/pots/pans/dishes and storing appropriately 
• Ensure that the café area is cleaned and sanitized at the end of every shift 
• Collect and dispose of waste 
• Follow all relevant hygiene, Health & Safety procedures/Safe Working Practice H.A.C.C.P. & C.O.S.H.H 
• Carry out any other general cleaning duties as required 
• Always comply with the organization's Security & Confidentiality policy, ensuring the highest levels of information security, data protection and confidentiality 
• Undertake any other duties of a similar nature related to this post that may be required from time-to-time 

Skills Needed to Win:

• Previous customer service experience is required 
• Good verbal and written communication skills 
• Excellent customer service skills 
• Reliable and flexible and able to keep calm under pressure 
• A positive attitude and able to take instruction 
• A high standard of personal hygiene and appearance 
• Ability to work on own initiative as well as part of a team 
• Basic knowledge of Health & Safety including COSHH and HACCP 

Benefits of Working at Swickard:

• Ongoing training and support 
• Opportunities for continued personal and professional growth. 
• We are an Equal Opportunity Employer and value diversity and inclusion and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristics protected under applicable State or Federal laws and regulations. 

Competitive benefits package:

• Insurance: medical, dental, vision, life and pet insurance 
• Optional disability coverage 
• 401k plan 
• Paid Holidays 
• PTO 

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.  
• We’re a hospitality company that happens to sell cars, parts, and service.  
• We are a team. Everyone plays a role in our success.  
• Culture: Our culture is defined by a few core principles: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!  
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, Volvo, Porsche, Audi, Jaguar-Land Rover, and more. 
• We have over 2000 employees at 41 franchises in 5 states…and we are still growing!  
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.  

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?  

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swick