CS Field Technician

Introduction

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.

Role and Responsibilities

As a CS Technician, you will assemble, repair and execute periodic maintenance at our customer site based on a pre-existing action plans. If needed, you will execute basic troubleshooting following a predefined  action plan (e.g. reset/power cycles) before escalating to the next level support.

Responsibilities

• Works from instructions and handles exceptions within these instructions, needs to make careful choices from learned options in comparable situations.

• Checks with senior technician or manager on prioritization and planning.

• Works under limited supervision on progress and results of followed procedures.

• Participates in existing feedback loop processes and identifies some learning opportunities.

• Contributes to existing continuous improvement activities.

Education and Experience

• Associates degree in relevant technical field such as mechanical, electronical or mechatronics, or applicable technical certification.

• 3-4+ years of equivalent experience working in a technical or technician role in work environments such as military, aviation, automotive, electrical, machining, in lieu of degree will be accepted.

• Knowledge and ability to use basic hand tools.

• Previous experience in mechanical or electrical fields preferred.

• Experience in the semiconductor industry, a plus.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. 

To thrive in this job, you’ll need the following skills: 

• Can observe and respond to people and situations and interact with others encountered in the course of work.

• Can learn and apply new information or skills.

• Must be able to read and interpret data, information, and documents.

• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.

• Ability to complete assignments with attention to detail and high degree of accuracy.

• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.

• Result driven-demonstrate ownership and accountability.

• Demonstrate open, clear, concise and professional communication.

• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.

• Work according to a strict set of procedures within the provided timelines.

Other Information

Travel will be required between N Phoenix and Chandler in order to support our customers in both locations.

Role within Office

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.

• Occasionally required to move around the campus.

• Occasionally lift and/or move up to 35 pounds.

• May require travel dependent on business needs.

• Specific vision abilities required by this