North America Claims Operations - Sr. Business Analyst

At AIG, we are reimagining the way we help customers to manage risk. Join us as North America Claims Operations- Sr. Business Analyst to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team and to work with some of the industry’s top talent.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

A critical role designed to focus on process improvements and design targeting operational efficiencies.

In this role, the Sr. Business Analyst will be responsible for process optimization and engineering including examining existing processes, identifying improvement opportunities, facilitating process workshops, map processes, document associated details, document business requirements and coordinate change management activities.

• Analyze/assess current business processes, identify bottlenecks, redundancies, opportunities for streamlining, automation, and/or optimization.
• Document cross-functional business process mapping and business requirements.
• Conduct necessary data analytics to qualify and quantify benefit opportunities; Post process change implementation track, measure and report process performance and efficiency.
• Develop and present actionable recommendations to enhance process efficiency and effectiveness.
• Support in data mapping and system/data integration opportunities.
• Provide SME support to business and assist in resolving system issues.
• Collaborate with clients and stakeholders to understand business goals, objectives, and pain points.
• Assist in designing change management plans to ensure successful implementation of process improvements.
• Act as a trusted advisor, providing guidance on best practices and process improvement strategies.
• Support and direct system enhancements that improve business processes, support business objectives, improve services, and reduce operational costs.
• Provide project coordination support for projects and initiatives intended to modernize the IT environment and reduce IT costs.
• Partner with Compliance, Audit, Claims, and IT to provide direction and support for SOX and SOC1 testing findings, questions, etc. as well as the remediation of system-related audit findings and improvement opportunities.
• Support claims system users by resolving issues where appropriate, providing direction to IT as needed to resolve issues in a timely manner.
• Support in developing and maintain end user quick reference guides and training material.

\What you’ll need to succeed

• Preferred candidate has 5+ years of insurance experience, preferably in one or more of the following areas: process engineering, data analysis, Claims Operations, and TPA Operations. Additionally, experience with Compliance, Risk and Controls, and Project Management would be beneficial.
• Business Analyst experience - ability to understand and communicate business requirements, as well as understand and assess current and future state.
• Process optimization experience - ability to optimize efficiencies and effectiveness of processes.
• Strong skills in data acquisitions and analytics.  SQL skills are a huge plus.
• Strong workshop facilitation and process mapping experience.
• Strong written and verbal communication skills including strong capabilities to communicate technical topics to non-technical audiences.
• Creative problem solver with excellent analytical and interpretive skills.
• Excellent organizational skills.
• Willingness to take ownership of initiatives and perform in a fast-paced environment working on multiple projects simultaneously while delivering timely & measurable results.
• Strong IT systems experience, including requirements building.
• Experience with SharePoint is beneficial.
• Detail-oriented with demonstrated ability to self-direct, prioritize work, and meet deadlines.
• Process driven, forward thinker with a proven track record of delivering results.

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits p