Services Information Management Technology Director - C15 - JERSEY CITY

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explain what we do and Strategy explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

Services Information Management Technology Director is a senior leadership role responsible for overseeing the technology strategy, execution, and delivery of initiatives tied to Citi’s regulatory consent order remediation program. The position focuses on enhancing technology systems, data architecture and infrastructure to address regulatory requirements related to risk management, compliance, and internal controls. The Director will lead cross functional technology teams for regulatory and also Modernization Programs across Investor and Issuer Services for Data Application, collaborate with business and compliance stakeholders, and ensure that IT solutions meet expectations of regulators such as Federal Reserve and OCC.

The role offers a significant opportunity to support transformation and migration to innovative platforms and be a key leader of talented technologists and support on a global scale during a time of change and innovation while balancing business as usual.

We are looking for a person who promotes challenge the status quo, but considers all options and drives consensus with multiple stakeholders and to lead adoption of new technologies.  The successful candidate will be comfortable thinking strategically at a high level and diving deep in pursuit of solving Services business and technology problems to move the bank forward; and provide support to team members in development of technical, leadership and other professional skills.

Responsibilities:

• Technology Strategy: Develop and execute a technology roadmap to support consent order remediation, focusing on system upgrades, data integrity, and process automation.

• Project Oversight: Lead large-scale IT projects to modernize platforms, improve data governance, and strengthen risk and control systems, ensuring alignment with regulatory deadlines.

• System Remediation: Oversee the design, development, and implementation of technology solutions to address deficiencies identified in consent orders (e.g., data aggregation, reporting capabilities, or controls)

• Stakeholder Collaboration: Partner with business leaders, risk officers, compliance teams, and regulators to define technology requirements and ensure seamless integration of solutions.

• Regulatory Alignment: Ensure all technology deliverables meet regulatory standards, providing documentation and evidence for audits and regulatory reviews.

• Provide regular updates to senior leadership and regulators on technology progress, risks and milestones, using data driven insights and metrics.

• Lead Services Technology engineering technical strategy, architecture and application design; envisioning business purpose, managing risks, process efficiency and user-interface design; Develops deep technical understanding of key systems, processes and interdependencies.

• Design and leverage enterprise tools, processes and functionality to execute key Retail Risk processes and applications in a consistent enterprise framework ensuring effective business controls are established and maintained.

• Accountable for completion of all project deliverables within book of work and ensures completion and communication of Risk mitigation plans, critical path and dependencies, project recovery and business continuity plans

• Directs, manages, implements and executes on business solutions, overseeing and optimizing projects, project teams and project performance

• Drives delivery and continuous improvement by utilizing feedback and metrics to identify areas of opportunity leverage industry proven frameworks and drive the appropriate methodology to focus on predicable, quality delivery and driving continuous improvement of the organization

• Monitors key milestones and outcomes of projects in the program(s) throughout the project lifecycle to ensure ad