Supervisor, Sales Operations Management

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

• Attend and participate in all forecast meetings supporting Sales Management in the weekly roll-up of their forecast
• Act as a Business Partner to the reps and leadership you support
• Lead a team of specialists who are responsible for service provider specific account reps and accounts
• Responsible for the quality of work and productivity of each direct report. Including meeting SLA requirements for communication responses, Order Form requests and any urgent and non-standard asks that come to you and your team
• Analytical support and reporting (including QBR) by Region/District. Provide guidance / assistance in QBR deck preparation for team(s)
• Drive adoption of forecasting tools and dashboards within respective regions
• Provide trainings and guidance to sales and sales operations teams on key Service Provider initiatives
• Special Projects - Training curriculum, data cleanup, additional projects upon assignment or as they arise
• As new products, pricing changes, etc. are introduced, ensure sales readiness from training to systems and operational implementation
• Ensure governance around policy and procedure pertaining to crediting, ordering and pricing for your team
• Provide support on deal structuring and understanding of customer contracts guiding new business, upsell, and cross sell activities
• Act as a point of escalation for non-standard requests; be a liaison between sales and extended internal teams (ie: deals desk, order management, legal, revenue, FP&A etc.)

Qualifications

To be successful in this role you have:

• Must be located in the Boston/Waltham area and be able to work a hybrid work schedule
• Previous management experience
• 2+ years proven experience of Sales Operations in a software sales organization
• Has been in a sales supporting role previously
• Proficient in the use of sales methodologies and sales force automation tools
• Provided support on deal structuring
• Proficient in PPT, Word and Excel
• Strong listening, analytic and organizational skills
• Team player with positive attitude
• Excellent analytical and problem-solving skills with ability to drive conflict resolution
• Excellent interpersonal, written and verbal communication
• Ability to work in an aggressive, fast-paced environment managing multiple priorities
• Must be hands-on with solid attention detail
• Experience in Software as a Service is a plus
• Results Driven

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work.