Residence Life Central Office Assistant- Student Assistant

Note: Please use the CSUM email when applying for this position.

Working Title:  Residence Life Central Office Assistant

Classification Title: Student Assistant

Department Name:  Residence Life

Time Base: Part-time

Hours to be Worked: Up to 20 hours per week

Supervisor's Name:  DRL / Residence Life Professional Staff

Pay Plan: Hourly

Bargaining Unit: CSUEU, Unit 15 Student Assistants

Employment Type: Temporary

Pay Level and Pay Rate: 

• Hourly Rate: $18.00

Application Deadline: Open until filled.

Job Summary: The Residence Life Central Office Assistant (RLCOA) has primary responsibilities in providing administrative and logistical support to the Residence Life Department, as well as principal obligations in customer service to university residents, guests, parents, families, and university faculty, staff, and other officials. The RLCOA will provide the bulk of this work to the department through assignments within the Residence Life Office and its residence halls to assist in maintaining the ongoing day-to-day operations of the Department. The RLCOA’s traditional work schedule will vary to meet the posted hours of operation for the Residence Life Department (8am-8pm), as well as additional obligations to the Department during higher volume periods of the academic year. The RLCOA is a member of the Residence Life Student Staff and is supervised by Residence Life Professional Staff. In the event of a vacancy, RLCOA staff may be asked to cover additional hours. Additionally, other duties beyond standard in-office variety work may routinely be included as part of this position to meet the needs of the residents and the Department. 

About the Cal Poly Maritime Academy:

Cal Poly Maritime Academy is a campus of the California State University and is the only degree-granting maritime academy on the West Coast. Located on the scenic Vallejo waterfront, the campus serves a student population of approximately 1000 undergraduates and 50 graduate students.

Cal Poly Maritime Academy offers seven baccalaureate degrees in Business Administration, International Strategy and Security, Facilities Engineering Technology, Marine Engineering Technology, Mechanical Engineering,  Marine Transportation, and Oceanography. The undergraduate curriculum includes licensing programs for future merchant marine, coast guard, and naval reserve officers. Cal Maritime also offers a Master of Science in Transportation and Engineering Management degree, as well as a number of extended learning programs and courses.

Job Duties:

Administration

• Assist the Residence Life Department with customer service and front desk operations, which include:
  • Greeting and check-in of guests; phone and email correspondence with students, families, faculty, staff, and other officials for a variety of simple to complex issues, referrals to various university departments, referrals to campus resources with overall general inquiries, assistance with procuring campus information based on request, and assisting with additional customer service needs.
• Appropriately utilize departmental databases and online systems (after successfully completing the required onboardings and trainings) containing sensitive student and university information necessary for the operation of the Residence Life Department, including but not limited to:
  • Office 365 platforms (Outlook, SharePoint, Bookings, etc.), Passport, StarRez, JotForm, MetaBIM, Sling, Adobe Suite, Canva, Doodle, Linktree, Guidebook, and others.
• Access and operate multiple key management systems (Stanley Best, Blackboard, physical keys) to assist residents with building access, including encoding resident PortPasses, providing lockout assistance (by foot or use of the department golf cart), documenting and submitting lockout charges, issuing/retrieving spare keys for residential communities and secured spaces.
• Assist with the preparation and execution of scheduled residential move-in periods and ongoing resident assignment changes, including resident check-in and check-out procedures, oversight of key transfers, submission of all documentation and necessary paperwork, as