Manager, da Vinci Customer Learning & Development

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position:

The Manager, Customer Learning & Development (CLD) will lead a team responsible for all phases of analysis, design, development, implementation, and evaluation (ADDIE) of learning programs and deliverables. Management responsibilities will focus on creating a shared vision aligned with the broader CL&D team, partnering with cross-functional teams and stakeholders to execute on project initiatives, building relationships that lead to successful CLD and cross-departmental efforts, and developing employees.

Roles and Responsibilities:

• Set quarterly and yearly goals in support of corporate objectives
• Drive execution of all learning strategies, projects and goals

• Forecast resource and budget needs to accomplish company and departmental goals
• Hire, develop, and manage learning content and experience designers
• Partner with leadership and cross-functional teams to research, design, and validate scalable learning strategies that optimize learning experience and outcomes 
• ​Partner with stakeholders to establish, execute and report against shared goals and roadmap execution
• ​Lead complex, cross-functional projects by developing comprehensive plans, coordinating multiple workstreams, and driving seamless execution with limited supervision 
• Work with regulatory and quality teams to ensure training materials and curricula meet compliance guidelines
• Intake and prioritize training requests and assign resources
• Analyze workflows to determine efficacy and opportunities for process improvements
• Develop and foster needs/gap analysis to assess and prioritize opportunities
• Ensure learning content meets quality guidelines and is structured and presented for the optimal learner experience
• Oversee and supplement any aspect of the overall learning design, development, and delivery as needed

Qualifications

Skill / Job Requirements

• Minimum 3 years of management, team leadership, or equivalent experience is required
• 5 years instructional design / corporate training experience, preferably in a regulated industry
• Experience designing and developing eLearning, instructor-led training, assessments, and blended learning solutions 
• Delivery of training in a professional or classroom setting 
• 1-2 years of experience in biotech or medical device organization preferred
• Education Background
  • Curriculum Development or Instructional Design/Technology degree preferred
  • Education degree acceptable
  • College degree required
• Excellent written and interpersonal communication skills
• Experience with the following is required:
  • Leading a team of instructional designers or educators, or equivalent corporate training professionals
  • Working with SMEs and stakeholders in a cross departmental and team environment
  • Managing content translation for a global audience
  • Utilizing a Learning Management System (LMS)
  • Providing structured and constructive feedback to team members and redirecting team members, if necessary
• Experience with the following is preferred:
  • Developing & implementing advanced modalities (mobile learning, AR/VR, etc.)
  • Evaluating training effectiveness and/or learner journeys
  • Multimedia capture and editing (audio, photo, and/or video)
• Software Proficiency
  • Articulate Storyline and Rise
  • MS Office (Word, PowerPoint, Excel, SharePoint)
  • Smartsheet (or equivalent project management tool)