Housekeeping Manager

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

About our Brand

More than a group of hotels, the LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

 We are seeking a dynamic Housekeeping Manager to join our team.  A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities

1. Must be courteous and gracious, maintaining a professional demeanor at all times
2. Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
3. Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
4. Maintain “open door” communication with employees
5. Inspect all arriving hotel rooms, public spaces, exteriors and back of house daily and make necessary adjustments
6. Notify Maintenance Department of any rooms that need to be placed out-of-order for maintenance concerns
7. Monitor housekeeping staff to ensure early room cleanliness for prompt check in 
8. Ensure Associates are briefed on daily needs
9. Respond appropriately to guest complaints
10. Implement and enforce appropriate service recovery guidelines in order to ensure total guest satisfaction
11. Possess a thorough understanding of the Property Management System
12. Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
13. Determine appropriate staffing levels for forecasted business and schedules employees accordingly
14. Implement process for providing employees with customer service, technical and safety training on an ongoing basis
15. Schedule and regularly conduct routine inspections of the guest rooms, corridors and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company
16. Supervise the laundry operation (and/or outsourced relationship)
17. Monitor assigned departments with compliance to safety standards
18. Coordinate room availability with the Front Office Manager
19. Monitor and develop employee performance to include, but not limited to, providing supervision, conducting counseling, evaluations, setting annual goals and delivering recognition and reward
20. Ensure that current information on rates, packages and promotions is available for housekeeping knowledge
21. Anticipate low occupancy periods and coordinate blocking of rooms with Front Office Manager to maximize labor costs, deep cleaning and maintenance of rooms
22. Establish par levels for supplies, linen, uniform and equipment  
23. Complete requisitions to replenish shortages or additional items needed for the anticipated business and balancing check book
24. Ensure that work is accurate, thorough, and to the standards of the Executive Housekeeper and the company
25. Develop actions plans to correct any deficiencies
26. Ensure staff understands their job expectations before holding them accountable
27. Seek to understand the guest and internal customer and meet the needs of both the customer and the company
28. Maintain awareness of documentation needed and retained in employee files
29. Be familiar with all safety and emergency procedures including OSHA requirements
30. Attend relevant meetings

Core Competencies

1. High School diploma or general education degree (GED)
2. Three (3) years related experience in hospitality or service industry preferred
3. Strong communication skills
4. Collaborative spirit
5. Ethical Conduct
6. Computer Proficiency: Microsoft Office, Opera PMS   
7. Positive Attitude
8. Eye for Detail
9. Problem solving abilities

Compensation & BenefitsWe offer competitive wages and benefits while fostering a diverse and inclusive work experience.  We thrive in being a diverse work environment. Consideration for employment will be based upon per