Clinical Documentation Specialist

Description

The Clinical Documentation Specialist supports the design, training and optimization of the Excellian/Epic (EMR) platform at clinic locations. Within the Excellian/Epic workflows and interfaces, this position is responsible for supporting the ongoing optimization/continuous improvement to clinic processes and procedures of multiple primary and specialty practices.  The Specialist will lead and participate collaboratively in projects involving Excellian/Epic upgrades, modifications, and design/new build or workflow changes to enhance provider efficiency, compliance and revenue capture.  They will consult with administrative and clinical users to identify problems and resolutions related to applications and functionality.

Essential Job Duties:

• Serve as content expert on clinical documentation, rounding and continuous support
• Collaborate with stakeholders to develop solutions resulting in efficient workflow
• Participate in developing, implementing and managing optimal provider utilization of EMR to maintain documentation standards and establish efficiency for care teams
• Respond to user level and configuration/build level support questions related to Excellian/Epic
• Deliver end user training on assigned Excellian/Epic functionality
• Primary person to enroll new employees across the organization in Excellian classes for the onboarding

Requirements

Education & Licensure:

• High school graduate or equivalent
• Minimum of Associate's degree in related field
• Bachelor's degree from accredited four-year college or university preferred

Experience:

• Minimum 3 years’ experience in a clinical healthcare environment
• Experience with implementing, configuring, utilizing, and/or supporting Electronic Medical Record system
• Previous  training and/or workflow analysis experience

Knowledge, Skills & Abilities:                  

• Communicate, verbally and written, effectively with other staff and team members
• Ability to work independently, prioritizing and completing work on time
• Strong organization skills
• Attention to detail
• Strong problem solving abilities
• Skilled in presenting, facilitating training and public speaking

TASKS

• Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
• Expand or modify the system to serve new purposes or improve workflow.
• Train staff and users to work with the Electronic Medical Record.
• Observe staff in current workflow, and offer efficiencies 
• Provide staff and users with assistance solving computer related problems, such as      malfunctions and program problems.
• Specify inputs accessed by the system and plan the distribution and use of the      results.

SKILLS

• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Active  Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as  appropriate, and not interrupting at inappropriate times.
• Writing -  Communicating effectively in writing as appropriate for the needs of the audience.
• Speaking - Talking to others to convey information effectively.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Judgment and Decision Making - Considering the relative costs and benefits of  potential actions to choose the most appropriate one.
• Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or corr