Director, Finance Transformation Communications, Process and Change Coach

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We recently established the Finance Velocity Office, designed to accelerate our path to building a world-class finance function. This newly created function will shape our transformation strategy, improve our business operations and enhance the impact we make as a function. Why velocity? Velocity is about both speed and strategy, focused on accelerating in a given direction. We will hone our approach, think big and decide quickly, living our Leadership Principles. This newly dedicated team will help us drive global consistency and operate as one team to:

Build a foundation that supports the growth and complexity of our business and improves the day-to-day interactions of our Finance teams. Modernize our processes to enable better, faster decision making and drive more timely insights for our clients and business partners. Implement technology to evolve how we work together to achieve meaningful, sustainable change and enable our long-term growth agenda. Ensure a clear and measurable set of KPIs against our Finance OKRs and Scorecard to track, report and recognize key milestones and impact statements for our work product.

The Director Finance Transformation Communication, Process and Change coach will join the Finance Velocity office from the beginning to create the Communication Strategy and Change Management toolkit. They will leverage the change management SMEs and community of change champions across Regions and Functions and drive a programmatic series of communication and change programs. In addition, they will develop and deliver on the FVO Communications Strategy in close collaboration with Corporate Communications and all FVO leads.

This role reports to the VP, Global Finance Strategy and Transformation but will have frequent interaction with the SVP Finance Transformation Officer, the Chief Finance Officer and the Finance Leadership Team. 

Essential Functions:

• Support the design, development, delivery and management of communications about changes to tools and processes across the organization
• Drive change management activities for all transformation related changes/impacts
• Primary coordination point across FVO, corporate communications, Visa University/Training Team, and other teams as necessary
• Manage effective communication channels to keep all stakeholders informed, raising risks or challenges as needed
• Evaluate and ensure user readiness
• Conduct impact analysis and change management assessment, including change readiness
• Define and measure success metrics and monitor change progress
• Identify, analyze and prepare risk mitigation tactics
• Identify and manage anticipated resistance
• Interface with key partners/stakeholders and serve as the primary point of contact for the workstream/project team
• Integrate change management activities into project plans
• Track and report issues and action items
• Support creating materials for Transformation Leadership Team Meetings
• Work with virtual teams located in different time zones and with differing cultures
• Be an agent for change

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:
• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:
• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• 12+ years professional experience with a Bachelor's degree, MBA and/or project, change management, Lean, Six-Sigma certification a plus
• Expertise in program / project management with financial and b