Leader Bank Pavilion - Receptionist (Seasonal)

Job Summary:

WHO ARE WE? 

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. 

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.  

WHO ARE YOU? 

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!   

THE JOB 

Leader Bank Pavilion, a seasonal outdoor amphitheater, is seeking Receptionists for our busy concert, commencement, and event season. This position will begin in April 2024. The Receptionists will assist with administration, office management, and special projects while providing front line guest services to guests attending shows at our busy venue. Receptionists will support guests over the phone, via email, and in person at events.  

Prior experience working in an entertainment venue required. Prior office experience required.  

This is a seasonal part time role reporting to the Operations Manager.  Hours by week will vary depending on business needs at the time, with approximately 20-30 hours in April and 30-40 hours per week from May to October.  

 
WHAT THIS ROLE WILL DO 

• Represent Live Nation and Leader Bank Pavilion to all venue visitors, including our business partners and artists, in a professional way   

• Adapt to the needs of our diverse artists, audiences, changing schedules, and tours of varying sizes 

• Office Duties include but are not limited to; basic secretarial duties such as answering/returning phone calls, greeting visitors/staff, ordering office supplies, maintaining a clean office environment at all times 

• Customer service: Professionally responding in a courteous manner to emails regarding guest complaints, questions, comments about upcoming and past events. Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations. 

• Daily knowledge of the run of the show, set times, adapting to show scheduling changes 

• Filing, logging lost and found items, mailing packages/letters out for various departments including claimed items to guests  

• Maintain working knowledge of guest services programs and service recovery practices.  

• Responsible for maintaining a fun, friendly, and safe environment throughout the venue; uphold venue policies and escalate concerns to appropriate members of the management team in a timely manner 

• Assist with staffing initiatives  

• Other tasks as assigned by the Operations Manager and Experience Manager 

WHAT THIS PERSON WILL BRING 

• 1 year of office experience.  

• Prior experience working in an entertainment venue.  

• Degree in music business or entertainment management a plus. 

• Great attention to detail and ability to work against deadlines.  

• Strong strategic thinking and creative problem-solving skills.  

• Excellent verbal, written and interpersonal communication skills.  

• Acute sense of