Golf Course Shift Leader - Seasonal

Posting number: GCSL.26

Department: PGC Parks and Recreation

Division: Aquatics and Athletic Fac Div

Job classification: PFMA3-Customer Service

Posting type: Open

Categories: Parks and Recreation, Athletics & Fitness

Summary

The Aquatics and Athletics Facilities Division (AAFD is seeking a Shift Manager/Manager on Duty to help and assist Paint Branch Golf Complex with daily golf operations and customer service needs. Paint Branch Golf Complex, located in College Park, Maryland, is a wellmaintained 9-hole golf course that offers an enjoyable and accessible experience for players of all skill levels. The facility features a driving range, practice putting green, and short game area, making it an ideal location for both learning and improving the game. Paint Branch is also home to various player development programs, including junior golf, clinics, and lessons led by experienced instructors. Its convenient location and welcoming atmosphere make it a popular destination for local golfers and visitors seeking a quick, high-quality round of golf in a relaxed environment.

The Shift Manager for Golf Operations is responsible for overseeing the daily operations of the Golf Shop and coordinating all departments involved in the golf operation, including outside services, starters, marshals, cart staff, and related personnel. This position serves as the Manager on Duty during assigned shifts, ensuring exceptional customer service, efficient operations, staff accountability, and a high-quality golf experience for all guests. The Shift Manager acts as a leader, problem solver, and operational resource while maintaining the facility's standards for service, safety, and professionalism. This position will have some hands on experience in operating a small food and beverage concession as well as well as daily golf simulator operations.

For more information about the Seasonal Hiring process and application status for Prince George’s County Parks and Recreation, please contact Brenda Miller at Brenda.Miller@Pgparks.com.

Examples of duties

Leadership & Operational Oversight 

• Serve as the Manager on Duty for daily golf operations, ensuring a consistently high level of service and operational efficiency.
• Supervise and support all golf operation staff, including Golf Shop Attendants, Starters, Marshals, Cart Staff, and other outside service personnel. 
• Coordinate daily activities across departments to ensure smooth pace of play, customer satisfaction, and effective communication. 
• Monitor staffing levels, delegate responsibilities, and adjust assignments based on operational needs and course activity. 
• Address operational challenges, customer concerns, and employee issues in a professional and timely manner. 
• Act as the primary point of contact in the absence of senior management. 

Customer Service & Guest Experience 

• Lead by example in providing exceptional customer service to all guests. 
• Resolve customer complaints, service issues, and special requests while maintaining a positive guest experience. 
• Ensure staff consistently deliver professional, courteous, and knowledgeable service. 
• Monitor guest satisfaction and communicate feedback to management while implementing corrective actions when necessary.
  

Golf Shop Operations & Retail Management

• Oversee Golf Shop operations, ensuring adherence to company policies and procedures.
• Supervise retail sales activities, merchandising standards, and customer transactions.
• Assist with promoting and selling golf merchandise, memberships, range services, and other facility offerings.
• Ensure all transactions are processed accurately and securely.
• Review and monitor daily sales activity and operational performance.
• Assist and oversee golf simulator daily operations. 

Tee Sheet & Reservation Management 

• Oversee daily tee sheet operations and reservation management. 
• Coordinate tee times, player flow, tournament bookings, and special event scheduling. 
• Work closely with starters and marshals to maintain pace of play and maximize course utilization. 
• Manage customer requests, cancellations, adjustments, and group bookings as necessary.
  

Staff Supervision & Training

• Train, coach, and mentor golf operations staff to maintain service standards and operational expectations.
• Monitor employee performance and provide ongoing feedback an