Food & Beverage Cashier, Room Service (Full Time; Swing) $15.00/hr

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE:                          Food & Beverage Cashier

DEPARTMENT:                              Starbucks Cherokee Tower, Selu Garden Cafe, Wicked Weed Brewing, Gordon Ramsay, Food Court, Noodle Bar, Lobby Café, Guy Fieri, Employee Cafeteria, Room Service, Room Service Cherokee Tower

GRADE/FLSA STATUS:                H8-Non-Exempt  

BADGE TYPE/COLOR:                 Key - Blue                                             

REPORTS TO:                                 Supervisor, Food Service 

SUPERVISES:                                  N/A

JOB SUMMARY:

Ensure that guests are greeted warmly upon entry, provide excellent service, process payments, and assist fellow team members to ensure overall guest satisfaction.

JOB ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Greet guests; seat them in the restaurant according to the rotation schedule

• Operate a cash register and properly settle checks

• Tabulate bills using calculators, cash registers, or optical price scanners

• Responsible for the proper settlement of all guest checks 

• Receive payment by cash, credit cards, comps, or automatic debits

• Issue receipts, refunds, credits, or change due to guests

• Record tips from credit cards, automatic debits, and comp guests

• Keep the work area neat and clean

• Assist guests by providing information and resolving their complaints

• Balance the register at the end of the shift

• Build relationships with guests

• Demonstrate superior guest service skills by displaying outlined service behaviors

• Ensure service recovery activities

• Maintain an upbeat and positive attitude, create an atmosphere of luck and positive energy with gestures, and sustain enthusiasm from one interaction to the next 

• Build relationships by greeting guests with a warm, friendly verbal greeting

• Maintain clean and orderly checkout areas and complete other general cleaning duties

• Assist in clearing, cleaning, and resetting tables

• Provide a warm farewell and thank the guest for visiting

• Participative member of the team by volunteering and being involved with projects, committees, and task forces, by providing input and suggestions

• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner

• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values   

EDR Cashier:

• Able to work behind the serving line as a cook, as needed

• Control food production to include:  proper cooking methods, cooking time, and temperature, ensuring sanitation, handling, and storage of prepared food and leftovers as needed

Room Service Cashier:

• Accept responsibility for cash register bankroll, all cash received, credit card charges, complimentary receipts, and charges to rooms 

• Maintain knowledge of current menu items and pricing, how the items are prepared, and what accompanies each meal 

• Responsible for taking guests' food and beverage orders in a timely, cordial, and professional manner, noting any special requests, obtaining needed approvals/verifications as necessary, and processing all orders using the computer system

• Assure timely delivery of comp requests from VIP Services and other casino departments

• Responsible for keeping accurate log entries for all call-down orders, special requests, and hotel guest charge records

• Verify guest room numbers and estimated time of arrival for delivery of amenities 

• Dispatch and track service person availability for orders and assign deliveries, as well as tray pick

• Notify management of any guest complaints, alleged discrepancies, and/or problems involving Room Service

• Assist in the routine inspections and monthly inventories of room service equipment, china, flatware, linen, etc., to ensure proper storage and maintenance

Barista Cashier:

• Highly skilled in coffee preparation with a comprehensive understanding of