Applications Administrator

Description

JOB TITLE: Application Administrator DEPARTMENT: Information Technology

REPORTS TO: IT Director POSITION STATUS: Full-time, Non-Exempt

JOB CLASS: 6 APPROVED: February 2024

Summary: Under the direction of the IT Director and documented IT Roles and Responsibilities, the Application Administrator is responsible for Development, Administration and Management of all AVCP Applications including cloud-based applications, on premise network applications, related peripheral devices, and the required software to ensure their interface used in the network environment. Provide Application support for all Tiers in the IT Organizational Chart as needed. Incident and Service Request completion within the Incident Management software according to the IT Service Level Agreement (SLA) is required.  

Performance Responsibilities: 

• Administration and Oversight of AVCP’s IT On Premise and Cloud Applications ensuring business needs are met.
• Actively assist in the IT Strategic Planning process – ensuring all Application related initiatives are included in yearly and 3-5-year Strategic Plans. Timeliness and Accountability required.
• Collaborate with IT Director and IT team to provide technical direction on network topologies, server configurations, hardware/software deployments, firewall configurations and other administrative tasks related to the staging and maintenance of company development, testing and production servers. 
• Monitoring On-Premises and Cloud Application usage and up-time goals are reached according to the IT Strategic Plan.
• Interface with vendors to obtain required equipment and software in a timely manner while ensuring proper licensing, audits and budget controls are met.
• Complete project and budgetary planning including accurate estimates of time and funding requirements, completion dates and resources required in accordance with the IT Strategic yearly and 3-5-year Plans.
• Participate in the evaluation, selection, installation, and integration of all AVCP IT Applications.
• Provide written reports and presentations on status of IT Application related Initiatives and Projects.
• Documentation for On-Premises or Cloud-based Applications and related projects.
• Facilitate design sessions and architectural reviews. Participate in technical advisory roles, as required
• Provide technical and procedural direction for implementation of AVCP Applications.
• Provide and enforce safety regulations and procedures for all Application related services.
• Keep abreast of new trends and innovation.
• Assist in the Design, implementation and maintaining a consistent backup and disaster recovery plan.
• Ability to effectively interface with technical and nontechnical staff at all organizational levels. 
• Mentor and assist IT associates to foster a learning and growth environment. 
• Perform related duties as required

Requirements

QUALIFICATIONS:  

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• A valid Alaska Driver’s License and good driving record to qualify for AVCP Commercial Vehicle Insurance.  
• The ability to travel in small planes is required for village-related travel. 
• This position shall require the ability to lift and carry objects up to 50 pounds. 
• Must be self-starting, independent worker who is able to work effectively as part of a team.
• Must have strong customer-service oriented skills including excellent communication and negotiations skills, to ensure proper communication is relayed to all stakeholders.

EDUCATION and EXPERIENCE:  

• Associate degree in Computer Science or related field, may substitute with the following experience.
• At least 2 years of experience in information systems hardware and software installation and maintenance, network services, systems support; or any equivalent combination of education, training and experience that provide the capabilities to perform the described responsibilities.  
• Expertise and experience in ITSM applications is a must.
• Experience Administering Microsoft Exchange, Microsoft Active Directory and Microsoft SQL Server.
• Knowledge of Security and Cloud Applications; Web & Email Filtering, Ivanti Platform Applications, Microsoft Patch Management, OKTA and other applicable software.
• Application problem solving/analytical skills and knowledge of analytical tools.
• Professional attitude and work habits.
• CERTIFICATES, LICENSES, REGISTRATIONS: A+, Net